Senior Consultant - SAP ABAP Support - VN

Date: 12 Sep 2024

Type of Employment: Permanent Full Time

Location:Ho Chi Minh City, Ho Chi Minh City, VN Hanoi, Hanoi, VN

• Perform in-depth analysis and act and resolve independently on request or incidents (all complexities) raised by the Client for their ERP application within the agreed Service Level Agreements and with quality
• Identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
• Lead discussions on High Level solution design and estimations for enhancements and ensure all considerations are taken for the end-to-end solutioning. To deliver the enhancements within the agreed timeframe and with quality.
• Able to take on a Team Lead and/or a Process Expert role when required on top of the day-to-day issue resolution.
• As a Team Lead, able to monitor workload of team and where needed make necessary decisions to ensure quality and on-time delivery for the clients. Able to lead and prepare all necessary reporting for SLA Governance, Root Cause Analysis and Statuses.
• As a Process Expert, to coach and guide other team members (within team and across other AMS teams). Where necessary, to conduct training to assist in speeding up knowledge transition for team members.
• Engage Clients in discussions/meetings to understand issues, gather requirements, provide status updates and to present improvements.
• Act as the ambassador and work closely with all necessary parties involved to ensure successful implementation of the AMS support practice in Deloitte SEA. This includes spreading the understanding of AMS and its value realization to internal and external stakeholders.
• Partake in the deliverable development of the AMS setup in Deloitte SEA.
• Drive and embed any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization
• Fully comply with and adhere to all the standard AMS process & procedures that are developed.

• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte’s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.

• Higher Diploma or Bachelor degree in any relevant discipline.
• Have at least 8 years’ experience working with the required application as a support team member, implementation team member or as an end-user of the application.
• Must be skilled in SAP ABAP.
• Experienced in S/4 Hana.
• Cross-skilled in another module is an added advantage as we do desire our senior team members to be able to support/coach the wider team.
• Strong knowledge of integration to other related modules/sub-modules to ensure ability to understand end to end business process and work independently to derive test data/scenarios and perform testing.
• Sound understanding of business process, industry nuances and leading practices in area of focus
• Ability to facilitate effective discussions/meetings independently to lead target state design.
• Appreciation of digital enterprise and emerging technologies
• Sound business acumen, teamwork and leadership qualities
• Having the ability to do basic technical debugging is an added advantage.
• Good spoken English. Ability to speak other languages will be an added advantage. Example, Mandarin, Bahasa Malaysia/Indonesia, Thai, Japanese, etc
• Demonstrated success in multi-cultural work environment.
• Strong analytical and negotiation skills
• Curious, creative, pro-active and always seeking out new challenges.
• Willing to explore and expand knowledge on an on-going basis
• Willing to work based on Client’s business work days and office hours (and when required, additional hours for critical/high incidents)
• Willing to work on shift and/or on-call basis
• Ability to travel if required, i.e. to be placed at Client’s site for the project.

Requisition ID: 105410