Job Description Summary

GEHC Vietnam has more than 20 channel partners driving the majority portion of the total revenue of the country. These partners have different business background, capability and maturity across the region. How GEHC engages with them has an impact on their performance, compliance and risk mitigation which are critical to continue to support ASEAN/AKA growth.

This role, together with the Country Director of Service (DOS) and Sales Channel Operations Manager, will drive the in-country strategy for service delivery/growth and service compliance via the AKA Service Channel Management Framework. S/He will manage channel partners service operations with a rigorous working mechanism to drive operation excellence and good KPI.

GE Health Care is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.tex

Job Description

Roles and Responsibilities

• Deploy Service Channel Operational Framework execution inside the country considering service operating KPI.
• Deploy channel strategy and initiatives with co-operation and guidance of Regional Services Channel Management Director & Country Director of Service (DOS).
• Work with DOS and Sales Channel Operations Manager to qualify, onboard, and manage service/channel partners in the country.
• Work with local Service Sales Manager to drive in-country service growth strategy with service/channel partners.
• Enhance the utilization of existing channels with a view to integrate or split and simplify where appropriate, help formulate strategies for identifying, developing and managing new channels by leveraging synergy within allocated territory.
• Execute regular operating mechanism for performance reviews with channel partners and channel sales teams. Participate in business reviews/forecasts for regional sales management to ensure constant flow of information between channel and GE.
• Manage channel partner relationship on day to day basis and provide transactional support compliance.
• Maintain & Track channel inventory and installed base data.

Required Qualifications

• Bachelor degree or above;
• At least 3-5 years’ experience working in a regulated medical device or healthcare industry, quality control/assurance, preferably with working experience in Service and Commercial organization;
• Demonstrated experience in leadership of distributed teams and managing in a matrix environment;
• Strong process, analytical and communication skills;
• Customer focused mindset with proven ability to respond quickly to internal and external customer needs;
• Ability to energize, develop and build rapport in matrix organization;
• Proven coordination and influencing skills in a global environment;
• Direct and/ or indirect leadership experience;
• High ethics and integrity;
• Fluent in English communication

Desired Characteristics

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

Inclusion and Diversity

GE Health Care is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Note:

To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years’ experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.