Service Manager - Robotics

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Local Division Manager

Your role and responsibilities

In this role, you will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources. You will also showcase your expertise by running the day-to-day service business to ensure profitable growth and improvement of service productivity. The work model for the role is: {onsite/hybrid} {insert Linkedin #} This role is contributing to the service of robotics product in Vietnam. You will be mainly accountable for: • Creating and driving implementation of service strategy as a member of the management team. • Ensuring that strategic plans are implemented consistently in the service organization through collaboration with other businesses. • Driving, implementing, reporting, and monitoring of performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.). • Investing in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction.

Qualifications for the role

• University degree, Mechanical or Electrical Engineering
• 5 years or more work experience in product service function preferred.
• Experience in customer account management preferred.
• Strong reasoning ability, high level of energy, strong initiative, reliability, perseverance and stability.
• Strong command of English and at least one regional language preferred

What's in it for you?

• Be yourself: join one or many of our Employee Resource Groups and make a difference!
• Flexibility: we have hybrid work options, make the best out of them!
• Help customers in driving efficiency and sustainability, making a strong impact

Benefits

• Car allowance
• Childcare
• Employee Assistance Program
• Flexible work practices
• Meal allowance

More about us

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #My ABBStory