• Install, configure, monitor & maintain applications & networks.
• Configure Architecture systems of installation and also support installation .
• Prioritize and manage the workflow along with resolving issues related to the network
• Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion
• Design computer systems to meet requirements of the organization or clients.
• Possess the ability to learn and work on changing and emerging technologies.
• First point of contact for clients for issues concerning their computer systems and equipment.
• Keep track of user’s system issues until they are resolved by adhering to the agreed timelines.
• Resolve complex problems, interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.
• Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.
• Provide accurate feedback to customers promptly.

• Follow up with clients to make sure their computer systems are functioning properly after troubleshooting.
• Document technical knowledge in the knowledge database.
• Train people on how to use different types of systems.
• Monitor daily performance of technical systems.
• Help organizations deploy new software or hardware systems.

• Willingness to travel to various sites across Vietnam

• Proven work experience as a Technical Support Engineer, B2B Experience into handling service .
• Hands-on experience with B2B Applications, Installation after sales service support and monitoring.
• Good understanding of B2B Handling systems, Machines, Mechanical Part & other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with remote applications and help to support on immediate basis.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal
• Graduate degree into BS, BSC, SCIENCE OR ENGINEER INTO MECHANICAL/ELECTRICAL .
• CAT 3 Will be optional ,CAT 2 will be supportive for the candidate, if it is there well and Good.

• Bachelors/Masters in Computer Science, Engineer-Mechanical, Instrumentation, Electrical, or any other related discipline
• Additional certification in Microsoft Excel, PPT, or similar technologies is a plus