Outsource Solutions is a service company based in Vietnam with its main office in the United States, specializing in providing consulting and debt settlement services to thousands of clients in the United States who are looking to restart their finances. We offer 100% service to the US market with NO activities in Vietnam. We are NOT involved in real estate, insurance, multilevel marketing, or lending activities.
We pride ourselves on delivering exceptional service to our clients while ensuring our employees experience a professional work environment with comprehensive benefits, including adherence to legal labor rights compliance in Vietnam, encompassing social insurance, holidays, leave, travel, health check-ups, and more.
[URGENT JOB] SENIOR CUSTOMER SERVICE - 25Mi/Night Shift
Working hours: 22:30 – 07:30
1/ JOB RESPONSIBILITIES:

• Monitor, evaluate, and assess the quality of work and expertise of employees, ensuring adherence to procedures and job standards, and driving team members to meet KPIs regularly.
• Lead and manage a team of customer service representatives, allocate tasks, coordinate team members to ensure no backlog, consistently meet deadlines, and optimize handling time for customer requests.
• Track instances of leave, tardiness, and breaks to remind employees to adhere to company regulations.
• Review profiles, approve participation conditions for customer programs.
• Support employees in interacting between relevant departments regarding tasks and procedures. Monitor, detect, and promptly address departmental issues affecting service quality, providing guidance and advice to employees on handling special cases.
• Guide, train, and support new employees to catch up with work progress and quickly integrate into the team environment.
• Handle internal team issues under management's purview, implement company policies and regulations to ensure consistency and task completion.
• Proficient in departmental operations systems, proactively propose improvements to enhance work quality for superiors.
• Organize and coordinate regular meetings to report work progress to management.
• Perform other tasks as assigned by management.

2/ REQUIREMENTS:

• Minimum 3 years of experience in Customer Service Specialist/Customer Care Specialist/Customer Relationship Specialist positions or related roles, and at least 1 year of experience in managing a team of 7 to 10 members.
• Bachelor's degree or higher in fields such as Psychology, Education, Social Sciences, Finance, Banking, International Business, Commerce, etc.
• Proficient in English communication, with an IELTS score of 6.5 or above or equivalent certifications/qualifications (mandatory requirement).
• Strong communication skills (both with customers and internal stakeholders), flexible problem-solving abilities, negotiation skills, and negotiation.
• Age between 25 – 35 years old, in good health condition, and able to work night shifts.
• Proficient in time management, task progress management, and tight team management in a high-pressure environment.

Preference will be given to candidates who:

• Can start working immediately, attend interviews, and start work promptly.
• Have previous experience working in banks/financial organizations and possess a solid understanding of customer service practices.
• Have previously worked with US banks.

3/ WE CAN OFFER:

• High salaries for high performance; Official Salary: 25.000.000 VND + Bonus.
• Work in a foreign-friendly and professional environment.
• Full participation in social insurance according to government regulations.
• Annual regular health check-ups.
• Team building activities and a 13th-month salary based on the company's business performance.
• Receive comprehensive training on company processes before starting work - continuous supervision and guidance from management until proficiency is achieved.
• The company provides all the necessary work equipment.
• Training on software usage such as CRM, ZOOM as required by the company.
• Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
• Separate resting area during lunch break.
• Working environment: young, dynamic, productive & speed-focused with various departments and over 60 employees.
• Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.

4. JOB DETAILS:

• Employment type: Full-time (Night shift).
• Industry: Financial services in the US market (No insurance, No lending).
• Working hours: 22:30 – 07:30, 5 days/week (working by US business hours).
• Location: 60/15 Ly Chinh Thang Street, District 3, HCM City.

Join our dynamic team and be part of an organization dedicated to delivering exceptional service and support to our valued clients across the United States. Apply now and embark on a rewarding career journey with Outsource Solutions!
Job Type: Full-time
Pay: From 25,000,000₫ per month
Application Deadline: 2024/10/31