Wellbeing Manager

• Ensure that wellbeing services and resources are maintained and delivered effectively to maximise support for managers and staff.

• Manage our external suppliers for health and wellbeing services, including payments and contract management, analysis of management information and ensuring that the services are fully utilised.

• Review and update existing wellbeing materials and resources, and helping to create new ones.

• Manage networks (including MHFA and TRi M) and events, supporting new initiatives, and responding to enquiries.
• Have a deep understanding of employee wellbeing, excellent interpersonal skills, and the ability to collaborate with various stakeholders to create a culture of wellness across the British Council.
  
  

• As a member of the People Experience and Insight pillar, the role supports the business to:

• Make decisions and develop interventions to enhance the employee experience.

• Improve effectiveness based on evidence from external best practice, internal expertise, feedback from staff.
  
  

• Develops good working relationships with colleagues throughout the British Council and within Global People function to know who to engage with to enable effective implementation of procedural changes and improvements.

• Shares intelligence and ideas to support senior managers in identifying/ developing new ways in which the functional specialism could positively impact upon the British Council’s operational efficiency and effectiveness.
  
  

• Plans and prioritises own work activities to ensure effective delivery of diverse responsibilities and internal customer deliverables over a monthly to quarterly time horizon.

• Create and manage a calendar of wellbeing activities, events, and campaigns, including the organisation of workshops and training sessions to raise awareness of mental health issues and reduce stigma.

• Support the direction and medium-term plan for wellbeing globally, to address organisational needs as they change over time.

• Contribute to business cases to recommend resourcing for new initiatives and changes to policy or practice.

• Support the management of global wellbeing policies.
  
  

• Assess wellbeing initiatives drawing on relevant data and insight.

• Provides proactive advice and support to internal customers to ensure local or unit-specific business practices within their area of functional expertise are informed, high quality, effective and compliant with relevant corporate policies.

• Uses a variety of information resources and professional networks to maintain up-to-date knowledge of developments in external policy, practice and regulation within their professional discipline.
  
  

• Effectively and proactively manages external suppliers/providers to ensure high quality service provision.

• Identify opportunities for procedural improvements within policies and the most appropriate mechanisms and processes for implementing those changes.

• Awareness of relevant governance arrangements that relate to making system or procedural changes.
  
  

• Data driven - Grasps & uses data to make decisions and inform practice (developing).
  
  

• Customer Understanding - Understands customer needs & applies user-centric principles (novice).
  
  

• Culture and Wellbeing - Shapes inclusive performance culture prioritizing wellbeing (developing).

• Change navigation - Builds the change structures and capacity to promote change and resilience (novice).
  
  

• Action Orientation- Implements actionable and adaptive plans to achieve results (developing).