The position

The incumbent will be a member of the Employee Central & HR Direct Team (Tier 1 & 2). Employee Central and HR Direct is in charge of handling employee enquiries (first level support, at the beginning Success Factors) and of all processes for total rewards, leave of absence, separation and benefits (only Argentina) and all types of contractual and reorganizational changes alongside the "Employee Lifecycle".
In close collaboration with HR BP and Managers. Employee Central & HR Direct will serve about 5.000 employees within 9 countries in 3 different languages, in several times zones, within multiple company sites, for 15 legal entities. Until the finalization of the transition project, the incumbent will support the integration of the roll-in countries and providing Employee Central processes and services effectively and compliant to HR customers.

Tasks and responsabilities

• Providing HR support to all countries in scope in the respective language .
• Supporting the seamless roll-in of the selected BI countries regarding Employee Central & HR Direct and area of expertise in it. Ensuring high quality service at all times. Act as subject matter expert for one or more medium complex topics.
• Accountable for delivering operational excellence within Employee Central & HR Direct and the area of expertise for the execution of all related end to end processes, continuously striving for improvements. Including but not limited to.
• Consultation and creation with regards to Contractual Documents (e.g. internal & external hirings, transfers), Leave of Absence, Time Management, Overtime, Change in Pay, VPR, Certificates taken into consideration the country-specific regulations and the respective legal entity company agreement.
• Involve and interact with HR Center of Expertise (Co E) or HR Business Partners for clarification or approval.
Responsible for complaint processing and escalation where necessary.

Requirements

• More than 2 years of experience in similar positions.
• Advanced level of Portuguese.
• Knowledge of ticketing tools (Jira, Service Now, etc).
• Experience working in a Shared Service Center.
• Bachellor's degree in Human Resources.
• Intermediate level of english.