Operations Assistant

• Perform administrative tasks associated with remote teaching projects, including, but not limited to: monitoring, reporting and inputting cancellations and rescheduled classes into systems daily; preparing Daily Teaching Registers; assigning teaching points; keeping and reconciling daily records of taught hours; preparing teacher claim forms; preparing reports as required; keeping records of training.
• Managing the use of teaching points and ensuring classes are held on time.
• Solve any issues that affect the normal delivery of remote lessons, including liaising with local and overseas technical teams in case of technical issues or broadband interruptions.
• Scheduling of classes and reschedules.
• Securing substitutions.
• Liaising with hourly-paid and full-time teachers for availability.
• Providing reports on attendance to customers and RTC management.
• Support in the writing of operational procedures.
• Support smooth implementation of new clients.
• Remote Teaching Centre opening and/or closing duties
• Provide support to RTC Operations Manager in the planning and implementation stages of existing non-Ceibal and new Business strategies.
• Support the wider aims of the British Council and its cultural relations mission.
• Provide accurate and timely administrative support services in compliance with corporate policies and local legislation.
• Create, monitor and correct purchase orders.
• Process incoming invoices.
• Create vendors and request changes as needed.
• Issue sales orders and invoices.
• Prepare income reconciliations.
• Support the day-to-day running of the Remote Teaching Centre premises and facilities.

• Proven experience in the area of administration.
• Experience of working with teams successfully.
• Experience working as a basic user of information systems, digital and office technology.
• Written and verbal proficiency in English at B2 level is required.
• Education to degree level or above.
• Business, management, marketing or related qualification or equivalent experience.