• Serves as the strategic partner for assigned business leaders to support people strategy and initiatives across varied HR domains for various business line (office, client, practice area, etc.) in close consultation/collaboration with broader HR team
• Provides insights and advice, not just data, to support decision making and leads change when necessary
• Collaborates across broader network of HR experts (engagement, performance, learning, etc.) to provide well rounded advice and comprehensive solutions and/or deliverables
• Influences decisions by building strong stakeholder relationships and partnerships
• Participates and contributes in leadership, financial and business planning meetings

• Understands business landscape and capacity (supply/demand) to serve as an advisor in relation to utilization and headcount planning through close collaboration with HR deployment team
• Provides information and insights to relevant stakeholders around managing effective utilization, ensuring the right team structures and right distribution of skills to support growth
• Supports team sizing, alignment and succession planning
• Maintains an understanding of business pipeline through strong connection with business leaders, HR deployment and finance team
• Provides recommendations on team structure and hiring needs based on headcount imbalances
• Supports business unit Manager alignment and succession planning
• Serves as a champion for the EVOLVE (career planning) Program
• Is a resource for HR deployment team on large scale staffing dilemmas and intervenes on utilization outliers
• Keeps HR deployment team aware of important account strategy initiatives or impending large scale account changes
• Consulted on employee transfer cases (domestic & international)

• Provides expertise and partners with the business leaders and performance management team to validate performance information, promotion recommendations and coaching activities
• Supports leadership sessions and communications about performance and promotions
• Is a sounding board/expert for stakeholders on coaching needs that derive from the annual planning and performance management processes
• May lead performance management follow ups for Managers and junior team members
• Is a champion to create a culture of ongoing feedback and high performance

• Keeps a tab on the pulse of the people by leveraging various sources (Health Check, pulse surveys, exit interviews, etc.) and drives effective programs that continue to improve engagement and the ZS ‘people experience’
• Advises leaders on ways to reinforce and strengthen culture, community and engagement
• Partners with business leaders on issue identification, action planning, and office engagement initiatives
• Participates in and supports recognition programs and communications
• Serves as a culture ambassador
• Oversees employee relation issues which may include: intake, investigations, conflict resolution session(s), and actioning any next steps

• Liaises across HR or Enterprise teams to support stakeholders with specific issue area (mobility, reporting, orientation, people guidelines, etc.). Develops and communicates people guidelines, policies and procedures
• Works with other HRLs and cross hub teams to create and maintain best practices that drive shared outcomes and deliver strong impact/ positive customer experience
• Participates in and contributes to HR team meetings
• Provides mentorship, coaching and guidance to broader HR team
• Serves as a change management agent/champion

• Bachelor’s degree required
• 8+ years of relevant work experience, multinational/global professional services required
• Demonstrated ability to establish key relationships with business leaders and develop strong credibility
• Sound analytical acumen and ability to interpret business metrics
• Experience working in a fast-paced and changing environment
• Strong mental agility and unstructured problem-solving skills
• Ability to proactively and continually collaborate with the business and broader HR team to bring the ‘best’ to your ‘client’
• Experience in interfacing with international audiences and cross-office teams

• Strong project management and communication skills; ability to effectively communicate and work across all levels of the organization
• Ability to maintain high level of confidentiality and work with highly sensitive data and information
• Excellent organizational skills and ability to multi-task while working against tight timelines
• Attention to detail and commitment to get things done, and getting them done well
• Sense of humor appreciated!

ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.