Mercer Mexico is seeking candidates for the following position Sr. Team Leader Customer Service/Compensation Surveys to join our multi-disciplinary LATAM Client Solutions Team in Buenos Aires´s (Argentina) offices.

What can you expect:

As a member of the LATAM Client Solutions Team, you will have a chance to provide high quality delivery in regard to our products and policies, by active and close cooperation with internal colleagues and Mercer Clients. You will lead a team that provides support for our clients and products in Argentina and Chile.

What´s in it for you?

• Continuous learning environment
• Regional exposure
• Development oportunities in a very high standart organization
• Hybrid work

We will count on you to:

• Manage, coach and motivate a highly energetic and experienced team, where automation of the processes as well as LEAN solutions are as much important as positive relationships and professionalism in each detail
• Cooperate with senior management regularly to ensure the tasks are done and report progress to them
• Coordinate team’s workflow
• Actively work with main Mercer’s Consultants and Clients to provide top level of service
• Analyze market data (aggregate cleaning process)
• Train Clients and more junior colleagues
• Run reports and export data from internal systems
• Constantly look for process quality and process improvements

What you need to have:

• Higher education to degree level or equivalent
• 5+ years of a professional experience in a multinational environment
• 1+ years’ experience as a people manager
• 1+ years’ in the client facing role
• An excellent command of English & Spanish
• Project management experience
• An advanced proficiency in MS Office programs, particularly Word, Excel, Power Point
• Excellent communication and interpersonal skills, as well as the ability to interact across all levels of the organization, are essential for this role
• The ability to manage heavy workloads to meet deadlines and deliver consistently high standards of work by planning and prioritizing effectively

What makes you stand out:

• Knowledge of Mercer remuneration surveys
• Experience in creating business presentations
• LEAN and/or Agile methodology experience
• Portuguese

Demonstrated business acumen, adaptability and a desire to be in front of clients, all underpinned by the required technical skills Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh Mc Lennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 81,000 colleagues and annual revenue of $19 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & Mc Lennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.mercer.com/. Follow Mercer on Twitter @Mercer.
Marsh Mc Lennan, is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity, gender expression or any other characteristic protected by applicable law.
Marsh Mc Lennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh Mc Lennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
Note: the changes to our hybrid work policy do not apply to officially designated remote workers and are subject to any works council or local legal requirement.