Administration, Sales and Support Officer
Position Outline
Position Administration, Sales and Support Officer
Work Location 183 Duchess Road, Council’s Works Depot
Directorate Infrastructure Services
Section Works and Operations
Reports to Manager, Works and Operations
Annual Salary Band $70,287.00-$74,836.00
Classification Level 2, Mount Isa City Council Certified Agreement 2018
Engagement Type Full-Time, Ongoing

POSITION OBJECTIVE
In the role of Administration, Sales & Support Officer you will provide sound administration support to the
Works Section and efficiently and politely provide a high standard of customer service ensuring the needs
of Council’s Works Depot internal and external customers are met in a friendly, accurate and courteous
manner.
POSITION REQUIREMENTS

• Demonstrated experience in a customer service role incorporating cash handling, invoicing and

administration duties including possession of essential licences and work permits.

• High level of written and verbal communication skills including sales of materials, scheduling of

deliveries and the ability to build and maintain relationships with internal and external
customers.

• Sound level of administrative and computing ability incorporating Microsoft Suite of programs

and EFTPOS banking.

• Sound knowledge of Workplace Health and Safety requirements.
• Demonstrated ability to integrate into an existing team environment. High level of confidentiality

the role is essential.



Position Outline – Administration, Sales and Support Officer

KEY RESPONSIBILITIES
This position is responsible for the following areas and includes but is not limited to:

• Provide administrative support to the Manager Works and Operations, Team Leaders of Parks and

Gardens and Construction and Maintenance and the Batch Plant Coordinator.

• Provide professional customer service support.
• You are expected to be available to carry out reasonable overtime and participate in an on-call

or more senior officer.
Out-of-ordinary hours work may be required. Council reserves the right to change these duties at any time.


KEY PERFORMANCE INDICATORS

• All assigned tasks completed professionally and on time.
• Accountable for positive health and safety practices.
• High level of confidentiality maintained.
• High level of customer service evidenced.
• High level of participation and commitment to team outcomes.
• All liaisons carried out in a professional manner being a positive ambassador for Mount Isa City

WORK HEALTH AND SAFETY
All employees of Council have an obligation to comply with Work Health and Safety legislation including
Council’s Work Health policies, procedures, and work instructions.


Position Outline – Administration, Sales and Support Officer

WHAT’S IN IT FOR YOU?
When joining Mount Isa City Council, you are provided with pathways and opportunities to grow and
achieve your potential. Eligible employees can access our Employee Assistance Program, elect to join our
free Immunisation Program, and enjoy sporting reimbursement opportunities. Full-time employees receive
5 weeks annual leave (pro-rata to part-time employees, not applicable to casual employment) to enjoy time
outside the workplace!
MOUNT ISA CITY COUNCIL VALUES
We consider our values vital in how we serve our community. Mount Isa City Council’s values are Integrity,
Service and Accountability.
INTEGRITY SERVICE ACCOUNTABILITY


HOW TO APPLY
What to include in your application:
To assess your suitability, please provide the following information:

• Write a maximum of 2 pages on how your experience, abilities, knowledge and personal qualities

meet the position requirements of the role.

• Your current CV or resume, including two referees who have a thorough knowledge of your

capabilities, work performance and conduct within the previous two years.

Submitting your application:

• Submit online at: https://www.mountisa.qld.gov.au/current-vacancies. or
• Email Human Resources on hr@mountisa.qld.gov.au
• Both word and PDF are accepted file formats.
  

Please note that:

• Council undertakes a range of checks and assessment methods to assist in selection, including

criminal history checks, pre-employment medical etc.

• Mount Isa City Council is an Equal Employment Opportunity employer. Council strongly

encourages all suitable applicants to apply for this role.

• Applicants must be eligible to live and work within Australia.
  

Creation Date October 2014
Review Date 4 November 2024
Contact Willem Lombard – Manager, Works and Operations
Closing date 11 November 2024



Position Outline – Administration, Sales and Support Officer