Job Number 24182297
Job Category Rooms & Guest Services Operations
Location Moxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, Australia VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Beware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces with a “Crew” who helps guests have some fun. Being a Moxy Crew Member means more than just hooking guests up with extra towels. We’re looking for people who: Always think outside the box; Live in the now and know what’s next; and have high energy and a fearless do-it-yourself attitude. Our cool places need personalities, not staff. Join the Moxy Crew as a AYS Agent today!


Are you up for this?
Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
Operate telephone switchboard, process guest requests, connecting and directing calls to the appropriate extension.
Provide information to guests about room features and local areas of interest.
Assist guests arriving and departing the hotel through the check in and departure process
Handle general enquiries, engage with our fun hunters and let them play on through each guest experience
Build and strengthen relationships with existing and new guests to enable future bookings
Support your front office crew in general operational tasks
Take guest reservations and perform credit card responsibilities


About You:
Experience with OPERA property management system or similar
Relevant industry experience in a similar role
Working rights in Australia
NSW RSA
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude


Our Perks:
Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness


Moxy is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90+ years. Apply now!

Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they’re in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness.