• Exciting opportunity to join SA’s iconic RAA Insurance
• Full-time permanent position based in Mile End
• Join high-performing team with a fun, inclusive and supportive culture

Reporting to the Case Management Team Leader, you will have a fantastic opportunity to utilise your existing insurance claims knowledge and experience to effectively managing home building, complex and high value claims to successful conclusion for members and RAA. In addition, you will:

• Seek, interrogate and assess information through claims records, internal procedures and liaising with staff, loss adjusters, and builders to ensure sound technical claims decisions are made in relation to cost, quality and timeliness.
• Ensure the effective management of legal liability claims, providing members with a positive claims experience, negotiation settlements with all parties, liaison with solicitors, agents, and court attendance where required
• Deliver exceptional and professional service to members that require additional claims support due to unique circumstances.
• Plus much more.

About you

You are a confident and passionate self-motivated individual who enjoys working in a high performing culture. You’re passionate about helping our community (and members) and want to make a difference.

Your patience, commitment to member service and strong communication skills, coupled with your excellent organisational ability and flair for building strong working relationships will see you succeed in this role. Additionally, your ability to problem solve, identify areas for improvement, and implement change, will add further to your success.

We are also looking for:

• Amazing team player skills with the ability to work independently

• Proven ability to provide excellent quality of work to our members, including effective decision making

• ANZIIF Insurance qualifications are highly regarded.

• Strong working experience within General Insurance Home Claims

• Sound knowledge of Home Building Insurance processes, procedures, and guidelines, together with knowledge of the General Insurance Code of Practice, Privacy Principles, and required legislative requirements arising from relevant Acts.

About us

As one of the South Australia’s largest and most iconic organisations, we’re proud to deliver our trusted range of motor, home, and travel services to more than 820,000 members.
In our vision to make life better for members and better for our community, we’re also elevating our offering to include electric vehicle charging, Solar and Battery and more. We’ve been innovating since 1903, and we’re excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.
We’re also one of the state’s largest employers (and growing!), with more than 1300 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too – but all still proudly SA-based.


Benefits


We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

• Free RAA premium road service
• Access to our Member Benefits program
• Generous discounts on all RAA products
• Flexible work arrangements
• Ongoing Training & Development opportunities and a Study Support Program
• Wellbeing facilities and Corporate Health Insurance Plan

To be part of something bigger and work for a passionate South Australian organisation with members at heart to submit your application by: 9.00am Monday 7th October 2024.

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, First Nations Peoples, members of the LGBTIQA+ community and people from culturally diverse backgrounds.