Australia Job Openings

Great Southern Bank

Enterprise Quality Assurance Analyst

Brisbane

October 14, 2024

As an Enterprise Quality Assurance Analyst, you are passionate about the value that Quality Assurance can bring to the business, and you will be an integral part of the successful execution of our framework. Your responsibilities will include performing QA reviews and providing reporting and insights to the business. This role is hands-on as you will be embedded in the business and interacting with a variety of stakeholders across the Enterprise, in the Chief Operations Office (COO).
You’ll make an impact by:

Support the consistent completion of QA by the business through participation in calibration sessions and completion of secondary reviews.
Report and record risks and incidents in line with our Risk Management framework and Enterprise Quality Assurance Approach.
Identify opportunities to improve EQA ways of working, tools, and processes to provide a better experience of the EQA Approach for our internal stakeholders; and support the delivery of these initiatives.

Do things differently with us
To succeed in this role, you will have:

1+ years’ experience in a lending, operations, or quality assurance role in financial services
Exposure to a call centre environment is desirable.
Intermediate level skills in the Microsoft suite of products specifically MS Excel
Demonstrated ability to work in a team environment and autonomously / independently.

Why Great Southern Bank?
Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more!

Imagine working for a bank that truly helps people. You can.
Questions? Please contact our Talent Acquisition team at careers@gsb.com.au
At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.
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