Australia Job Openings

AccorHotel

Guest Service Agent - Part Time

Melbourne

PART TIME

October 14, 2024

Company Description
Hospitality is a Work of Heart at Accor. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.
Batman's Hill on Collins is a 4-star Accor hotel in Melbourne, offering an ideal city stay for corporate, leisure and group travel guests. We are conveniently located in the heart of Melbourne's CBD, right opposite Southern Cross Station. The hotel features 190 rooms and apartments, a fully equipped conference centre, restaurant and bar. Offering impeccable service and a welcoming atmosphere, Batman’s Hill on Collins is the ideal venue for guests visiting the city for leisure or work.

Job Description
We are looking for a part-time Guest Service Agent who has a passion for engaging with and assisting guests and colleagues. You will support the Front Office Duty Manager with daily tasks at Reception and create a welcoming space for our guests. This role offers a great development opportunity to grow your skills and confidence in a busy hotel right in the heart of Melbourne, and to join the Accor group.
Your responsibilities will include:

Providing a unique and personalized experience for each guest at our hotel by creating connections and using creative ways to exceed guest expectations.
Assisting with reservations booking requests or enquiries via phone or email and ensuring guest details are accurately recorded in the PMS system
Taking and directing all incoming calls
Sharing information about the hotel and the local area with our guests
Assisting guests with luggage
Maintaining the presentation of the front desk and hotel lobby

Qualifications

Availability to work a rotating roster including early mornings, evenings, weekends and public holidays. Occasional overnight shifts may be required.
Excellent written and verbal communication skills
Ability to work in a fast-paced environment and to prioritise tasks
Proficiency in Microsoft Office and good keyboard skills
Knowledge of the RMS property management system would be an advantage, however training will be provided for the right candidate
Familiarity with Melbourne and the ability to make recommendations to guests is desirable but not essential
Current RSA, or willing to obtain prior to commencement
You must have current working rights in Australia. We are unable to provide sponsorship for this role.

Additional Information
At Accor, we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts including accommodation and dining, career progression, learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand. Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun!
Accor - Careers - Our Philosophy

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