Australia Job Openings

Hawaiian

Guest Services Supervisor, Claremont Quarter

Perth

FULL TIME & PART TIME

November 1, 2024

Hawaiian is a leading Western Australian property company with an extensive portfolio which includes shopping centres, office buildings and hospitality assets, throughout Western Australia.
With an innovative approach to business and strong company values, Hawaiian proudly services and supports the WA community. Through our many programs and partnerships, we aim to make a meaningful difference in the lives of people in our communities.
Our values at Hawaiian are clear. We are: Passionate, Considerate, Collaborative and Curious. Hawaiian is proud to be a leading WA employer and we invite you to consider Hawaiian in your career journey.
An outstanding opportunity has arisen within our Claremont Quarter team to undertake the role of Guest Services Supervisor on a Permanent Part-Time basis working 27.5 hours per week.
The Guest Services Supervisor will report to the Retail Manager, Claremont Quarter and will ensure the smooth, efficient, and valued-add operation of Claremont Quarter by providing exceptional customer service and support through positive and maintained relationships.
Essential Duties

To be the brand ambassador for Hawaiian/Claremont Quarter serving as the primary resource for information and assistance for tenants, customers, the community and contractors. All stakeholders are equally important.
Follow the process in place to ensure all queries, feedback and issues, whether verbal or written, are noted and communicated to relevant team members. Complete and distribute the weekly communication to the team via the Weekly Report.
Ensure the property is always presented at the Hawaiian standard, make note to relevant team members where improvements or repairs are required and ensure follow-up action is completed. Report any issues to the relevant area, i.e. property management, operations management, marketing, via the Weekly Report for non-urgent matters or by phone and email for matters of an urgent nature.
Observe the on-site contractors at the shopping centre.
Responsible for ensuring that OHS policies and procedures directed by the OHS Officer are followed in all instances.
Work collaboratively with the Marketing and PR team members to assist with the delivery of the shopping centre marketing messages.

Qualification Requirements

5+ years’ previous experience in a customer focused position.
Strong Microsoft Office experience and ability to quickly learn new systems with training.
Proficient knowledge of and experience in customer service and/or retail experience.

Preferred Skills and Attributes

Strong verbal and written communication skills.
Strong interpersonal skills with the ability to build and maintain productive working relationships with internal and external stakeholders.
Motivated and committed to accomplishing challenging objectives whilst providing exceptional customer service, via telephone and in person, with maturity and empathy.
Ability to effectively prioritise.
Analytical and problem-solving skills with the ability to identify opportunities.
Ability to exercise initiative and work both independently and co-operatively as required.
Ability to maintain confidentiality and handle sensitive matters with consideration, diplomatically and discreetly.
Professional appearance and telephone manner.

Take this opportunity to advance your career with a highly successful company that believes its best investment will always be its people.
If the above describes you and you are looking for a rewarding role within a great company then please submit a cover letter and your CV by clicking 'Apply Now'

New Job Alerts

Spendless Shoes

RETAIL ASSISTANT MANAGER PART-TIME

PART TIME

November 19, 2024

View Job Description

Beacon Lighting

Full Time Lighting Designer / Sales Associate

Claremont

FULL TIME

November 19, 2024

View Job Description

KBR

Combat Systems Engineer

Matraville

FULL TIME

November 19, 2024

View Job Description

Epworth Healthcare

Senior Mental Health Intake Clinician - Psych / OT / SW / Mental Health Nursing

Camberwell

CONTRACT

November 19, 2024

View Job Description

Eastern Health

Clinical Risk Manager Medication Safety & Senior Pharmacist QUM

Box Hill

FULL TIME

November 19, 2024

View Job Description

Outscal Technologies

Pre-Sales Engineer

Victoria

November 19, 2024

View Job Description

Eastern Health

Deputy Clinical Director Spectrum

Guest Experience Representative - Chatswood Chase Sydney

PART TIME

August 25, 2024

View Job Description

Pre-Sales Engineer

Victoria

November 19, 2024

View Job Description

Eastern Health

Deputy Clinical Director Spectrum

Richmond

FULL TIME

November 19, 2024

View Job Description