Australia Job Openings
Hawaiian
Guest Services Supervisor, Claremont Quarter
Perth
FULL TIME & PART TIME
November 1, 2024
With an innovative approach to business and strong company values, Hawaiian proudly services and supports the WA community. Through our many programs and partnerships, we aim to make a meaningful difference in the lives of people in our communities.
Our values at Hawaiian are clear. We are: Passionate, Considerate, Collaborative and Curious. Hawaiian is proud to be a leading WA employer and we invite you to consider Hawaiian in your career journey.
An outstanding opportunity has arisen within our Claremont Quarter team to undertake the role of Guest Services Supervisor on a Permanent Part-Time basis working 27.5 hours per week.
The Guest Services Supervisor will report to the Retail Manager, Claremont Quarter and will ensure the smooth, efficient, and valued-add operation of Claremont Quarter by providing exceptional customer service and support through positive and maintained relationships.
Essential Duties
- To be the brand ambassador for Hawaiian/Claremont Quarter serving as the primary resource for information and assistance for tenants, customers, the community and contractors. All stakeholders are equally important.
- Follow the process in place to ensure all queries, feedback and issues, whether verbal or written, are noted and communicated to relevant team members. Complete and distribute the weekly communication to the team via the Weekly Report.
- Ensure the property is always presented at the Hawaiian standard, make note to relevant team members where improvements or repairs are required and ensure follow-up action is completed. Report any issues to the relevant area, i.e. property management, operations management, marketing, via the Weekly Report for non-urgent matters or by phone and email for matters of an urgent nature.
- Observe the on-site contractors at the shopping centre.
- Responsible for ensuring that OHS policies and procedures directed by the OHS Officer are followed in all instances.
- Work collaboratively with the Marketing and PR team members to assist with the delivery of the shopping centre marketing messages.
- 5+ years’ previous experience in a customer focused position.
- Strong Microsoft Office experience and ability to quickly learn new systems with training.
- Proficient knowledge of and experience in customer service and/or retail experience.
- Strong verbal and written communication skills.
- Strong interpersonal skills with the ability to build and maintain productive working relationships with internal and external stakeholders.
- Motivated and committed to accomplishing challenging objectives whilst providing exceptional customer service, via telephone and in person, with maturity and empathy.
- Ability to effectively prioritise.
- Analytical and problem-solving skills with the ability to identify opportunities.
- Ability to exercise initiative and work both independently and co-operatively as required.
- Ability to maintain confidentiality and handle sensitive matters with consideration, diplomatically and discreetly.
- Professional appearance and telephone manner.
If the above describes you and you are looking for a rewarding role within a great company then please submit a cover letter and your CV by clicking 'Apply Now'
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