Australia Job Openings

The Star Entertainment Group

Guest Support Officer - Safer Gambling

Gold Coast

FULL TIME

October 23, 2024

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As our Guest Support Officer reporting to the Safer Gambling Duty Manager, you will drive the implementation of safer gambling initiatives and support our valued guests in making informed decisions.

This is a fantastic opportunity for students, graduates and professionals looking to join our Safe Gambling team in Brisbane on a full-time basis and contribute to fostering a safer gambling culture at The Star.

A few of your responsibilities:

Provide empathetic support to guests experiencing challenges related to gambling
Promote safer gambling practices through proactive communication
Collaborate with internal teams to enhance safety measures and awareness
Conduct welfare checks as per safety gambling programmes
Support guests who are self-excluded or have breached self-exclusion (or a Problem Gambling Exclusion) to access gambling treatment help services and/ or financial counselling

What we are looking for:

Experience in guest relations, support services, social work, security or education
Demonstrated ability to develop productive relationships, policies, and safer gambling strategies
Ability to demonstrate problem solving skills and show innovative thinking
Effectively demonstrating the ability to make sound judgements and make informed decisions to mitigate risks
Ability to identify indications of gambling issues and assisting guests in making decisions regarding their ongoing gambling safety

About you:
As a Guest Support Officer, you will drive the implementation of safer gambling initiatives and support our valued guests in making informed decisions as it related to safer gambling. The role requires availability to work across all shifts (morning, day and night).
You will draw upon your love for interaction and problem solving, along with your ability to empathise with others, to confidently assess and implement a range of suitable and timely supportive measures
Your role will be pivotal in shaping the success of our safer gambling initiative.

What can we offer you:

Complimentary meal on site every day, including hot meals, sandwich bar and more
Discounted parking available in the city
Up to 30% Discounts across award winning restaurants and accommodation
Career development, training, and courses via The Star Academy – limitless career opportunities
An organisation that values diversity, teamwork and being your best self
Mental Health and Wellbeing services
Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
Paid training, ongoing career development opportunities

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our Culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.

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