Job no: 494202
Work type: Permanent full time
Location: Townsville
Categories: Member Services & Sales

About the opportunity?
You will join Queensland Country Health Fund/HBF as a Member Experience Consultant providing exceptional service to our Members in the moments that matter. We're a team that puts our Members first; we are dedicated to enhancing lives through innovative solutions and outstanding service. As a Member Experience Consultant, you'll be at the heart of our mission, turning everyday interactions into extraordinary moments.
This role operates in a fast-paced contact centre, based in the Queensland Country Centre in Aitkenvale, as the first point of contact for Member queries.
You will be on the front line of our organisation, providing support to our valued Members. Your main responsibility will be to ensure our Members receive the best possible experience, addressing their needs with empathy, efficiency, and expertise.
We’ve been looking after our Members’ needs since 1977; are you ready to join a business that puts their Member’s first, and in turn provides a fantastic work culture?
Let’s talk about you!
Are you passionate about delivering exceptional service and creating memorable experiences? Do you thrive in a dynamic environment where your contributions make a real impact? If you are – you could be one of our valued team Members here at Queensland Country Health Fund.

• People Passion
• Excellent Communicator
• Empathetic Problem Solver
• Tech-Savvy
• Adaptable and Resilient

Don’t worry though, we don’t expect you to jump straight in. If successful, you will undertake fun and dynamic, fully paid training program provided over the first 6 weeks of your employment to give you the tools you need to start helping our Members the Queensland Country Health Fund way.
What you will do
Be the face of our Brand: Connect with our Members across our various channels, providing expert guidance and personalized support.
Deliver WOW Moments: Go above and beyond in every interaction, ensuring our Members feel valued and heard.
Solve Problems with Heart: Use your problem-solving skills to address Member needs and turn challenges into opportunities.
Educate and Empower: Help Members understand their benefits, guiding them through our products and services with clarity and care.
Collaborate and innovate: Work with cross-functional teams to continuously improve the Member journey.
Employee benefits

• FREE Corporate Gold Hospital Insurance (for you and your family)
• 3 additional wellbeing days off a year (on top of our standard 20 days annual leave and 10 days personal leave) pro rata
• 2 volunteering days per year
• 14 weeks paid parental leave
• Hybrid working arrangements available if required
• Genuine career development opportunities
• Access to corporate discounts across a range of gyms, retail, restaurants, and hotels

(Note: leave entitlements are pro rata. * After probation period)
Sound good? Let’s get into it - It’s simple and quick!
At HBF, we don’t just accept differences - we celebrate them, support them, and pride ourselves on an inclusive and diverse workplace for the benefit of our people, our Members, and our community. We are an equal opportunity employer and strongly encourage applications from:

• People identifying as an Aboriginal or Torres Strait Islander
• People living with physical disabilities.
• People of different ages
• People comfortable with their sexual orientation, gender identity, and expression.

Preferred candidates will be required to provide references, verification of working rights in Australia and a satisfactory National Police Clearance prior to an offer of employment.
All HBF vacancies are managed by our internal Talent Acquisition team. Unsolicited agency applications will be returned without review.

Advertised: 08 Nov 2024 E. Australia Standard Time
Applications close: