Australia Job Openings
People's Choice Credit Union
Member Sales & Service Consultant - NCC
FULL TIME
September 19, 2024
Exciting opportunity to join our National Contact Centre as a Member Sales & Service Consultant. Supporting our new and existing members from all around Australia with their banking and financial needs. Apply Today!
In recognition of our commitment to providing a 24/7 national contact centre, we are seeking Member Service & Sales Consultants to join our vibrant team based in the Flinders Street head office on a full-time basis. In this role, you will take calls from new, existing, and potential members across Australia, assisting them with their banking and financial needs.
You'll be joining a team that fosters a supportive and inclusive culture, with comprehensive and ongoing training to set you up for success. We recognize the hard work our people put in for our members, so we ensure there’s fun along the way!
Our contact centre teams enjoy the flexibility of splitting their time between working from home and from our Flinders Street head office, giving you the best of both worlds.
We are passionate about being available for our members when they need us, which is why we offer core service hours from 7:00 AM to 11:00 PM. We understand that weekends are important, so we rotate weekend shifts among the team, with penalty rates applying for work on Saturdays and Sundays.
Take advantage of flexible rostering options that allow you to manage your schedule in a way that suits your personal needs. We understand the importance of balancing work and life, and we are committed to supporting our team members in achieving this balance.
Key Responsibilities include:
Don’t worry if you haven’t worked in a contact centre before, we are on the lookout for passionate people with a drive to deliver an amazing customer experience every time.
In addition, you will thrive working in a fast-paced call centre environment and enjoy working in a dynamic team. If you have a positive attitude and are ready to learn new skills and develop your career with a market leader, then we want to speak with you!
Heritage and People’s Choice will provide a supported 6-week training program and the tools you need to make your job easier before you the hit the phones. Once onboarded and trained you will have flexibility to work from home.
Benefits of working for us
We believe the little extras can make a big difference in supporting your success. That’s why we offer great incentives and benefits including:
We are committed to diversity and inclusion and support candidate requests for adjustments to accommodate disability, illness or injury, to enable everyone to equitably participate in our selection process.
In recognition of our commitment to providing a 24/7 national contact centre, we are seeking Member Service & Sales Consultants to join our vibrant team based in the Flinders Street head office on a full-time basis. In this role, you will take calls from new, existing, and potential members across Australia, assisting them with their banking and financial needs.
You'll be joining a team that fosters a supportive and inclusive culture, with comprehensive and ongoing training to set you up for success. We recognize the hard work our people put in for our members, so we ensure there’s fun along the way!
Our contact centre teams enjoy the flexibility of splitting their time between working from home and from our Flinders Street head office, giving you the best of both worlds.
We are passionate about being available for our members when they need us, which is why we offer core service hours from 7:00 AM to 11:00 PM. We understand that weekends are important, so we rotate weekend shifts among the team, with penalty rates applying for work on Saturdays and Sundays.
Take advantage of flexible rostering options that allow you to manage your schedule in a way that suits your personal needs. We understand the importance of balancing work and life, and we are committed to supporting our team members in achieving this balance.
Key Responsibilities include:
- Providing exceptional service to our members over the phone and making it easy for members to bank with us
- Demonstrating care to our members when they need it
- Helping members by being a ‘guru’ on our products and services
- Identify opportunities to promote our products and services
- Referring members onto our home loan specialists or financial planners
- Empower members to use digital services
- Prioritising and completing tasks accurately and efficiently
- Navigating multiple contemporary systems and software
Don’t worry if you haven’t worked in a contact centre before, we are on the lookout for passionate people with a drive to deliver an amazing customer experience every time.
In addition, you will thrive working in a fast-paced call centre environment and enjoy working in a dynamic team. If you have a positive attitude and are ready to learn new skills and develop your career with a market leader, then we want to speak with you!
Heritage and People’s Choice will provide a supported 6-week training program and the tools you need to make your job easier before you the hit the phones. Once onboarded and trained you will have flexibility to work from home.
Benefits of working for us
We believe the little extras can make a big difference in supporting your success. That’s why we offer great incentives and benefits including:
- Paid parental leave and special leave provisions
- Flexibility and hybrid working arrangements
- Employee banking benefits and discounted insurances
- Career development opportunities, and ongoing training, coaching and support
- A dedicated Employee Assistance Program for you and your family to access in times of need
- Paid volunteering days and access to a diverse range of community and charitable initiatives
We are committed to diversity and inclusion and support candidate requests for adjustments to accommodate disability, illness or injury, to enable everyone to equitably participate in our selection process.
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