Quality Assurance Specialist - Workers Compensation

Australia Job Openings

Gallagher

Sydney

FULL TIME

October 15, 2024

Introduction:

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview:Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

There are some great things happening at GB and, we want YOU to be a part of it all!

As we expand further in the NSW workers compensation scheme, we are offering a unique opportunity for an experienced candidate to partner with claims teams to undertake quality assurance and promote best practice across the function.

Reporting to the Quality Assurance Lead, this role provides a unique opportunity to contribute to the highest level of business performance through analysis, intervention, communication and improvement strategies.

How you'll make an impact:

Through audit activities, analyse identified target areas to assess trends and recommend remedial action to resolve issues, ensuring strategies are implemented and the desired outcomes are achieved;
Engage key stakeholders in the development, execution, and evaluation of appropriate strategy, business plans and initiatives;
Support achieving target performance measures through improving claims management outcomes via developed strategies;
Identify opportunities to enhance efficiency of processes within the team, with a view to improve operational controls and performance;
Monitor ongoing project strategies, to ensure sustained improvement and compliance within the business;
Provide leadership and direction to support the integration of Risk Management protocols within the business;
Identify and management continuous improvement opportunities using insights from quality assurance, audits, performance monitoring, call quality monitoring, stakeholder feedback and research into best practices;
Coach, mentor and collaboratively share feedback to claims teams;
Participate and support across adhoc business performance projects and initiatives.

About you:

Extensive experience in the workers compensation claims management space, with strong legislative and procedural knowledge;
Understanding of best practice claims management;
Exceptional time management and organisational skills;
Effective coaching ability;
Highly developed communication skills, with the ability to engage and influence at all levels of organisation;
A strategic mindset and approach to work;
A strong sense of team and collaboration.

Compensation and benefits:On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave

Other benefits include:

Flexible and hybrid work arrangements
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers!
And more...

We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

We regret to inform you that this job opportunity is no longer available as it has expired

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