What you'll bring to the team:
Looking for a Retail Management role with a difference? Are you passionate about providing incredible and memorable guest experiences? If so, then we have the perfect role for you!


We have an amazing opportunity for a Retail Manager to lead our team here at 3 of Sydney’s most iconic attractions; SEA LIFE Sydney Aquarium, WILD LIFE Sydney Zoo and Madame Tussauds Sydney.


About the Role


Based in the stunning Darling Harbour, you will be responsible for ensuring the profitable and smooth operation of all retail outlets, whilst promoting world class service to your team and guests.


You will lead a team of driven Supervisors and Hosts to implement strategies to improve all financial and non-financial KPIs and effectively communicate retail vision to the wider Commercial Team and business.


Other responsibilities include:

• Manage day to day running of the retail units with a focus on maximising spends and overall guest experience
• Use analysis of sales, budget management and commercial expertise to achieve financial KPIs across all retail functions
• Oversee all inventory management, including day-to-day ordering, stocktakes and forecasting to meet business needs
• Establish and maintain relationships with the team of Retail Attendants, offering regular support and feedback to foster a culture of growth and respect
• Drive a guest obsessed sales culture in the team, aiming to reach upsell and net promoter score targets across all attractions
• Maintain relationships with key stakeholders across the business, including finance, marketing, guest experience and operations, to ensure a collaborative approach to problem solving
• Uphold a high standard of Health, Safety and Security across all operations, including the preservation of a psychologically safe workplace within the team

About You


To shine in this role you will ideally have strong, customer-focused retail management experience in a fast paced, busy environment. Offering a confident and calm approach to your work you will have the proven ability to deliver on multiple projects simultaneous whilst leading your team in delivering world-class retail experiences to every guest. Successful candidates will be required to provide a valid Working with Children Certificate.


You are a strong communicator and are able to build rapport across the business. Your ability to multi-task and have a flexible and adaptable approach along with the ability to meet deadlines and have demonstrated planning, organisational and time management skills are desired.


Please note, that as this is a full time role that will include at least one day of weekend work and potentially some public holidays.


Benefits

• Corporate benefits including free access to all our attractions worldwide
• Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
• Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about
• Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan
• Being part of a business built on fun

About Us

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.


We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.


Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you!


Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.
Pay Range: Competitive