As the Team Leader, Client Services, you will demonstrate ownership of the quality of client services through leading the Client Services Support team, ensuring adequate rostering, delegating tasks and providing coaching and training to the Client Service Support Assistants.

Key responsibilities include:

• Assist in the recruitment process of hiring staff through internal and external agencies. Develop and maintain a training and operating procedures document for use when onboarding new Client Services Support team members.
• Manage escalated client enquiries and provide subsequent support or coaching to Client Service Assistants.
• Assist the Senior Manager of Client Engagement in highlighting operational risks and areas for improvement.
• Organise one-on-one staff meetings and development plans, and ensure training is maintained for all Client Services team members. Where required instigate constructive performance feedback in accordance with relevant directives.
• Possess a high-level understanding of QRIDA policies, procedures, program guidelines, application processes, application portals and roles and responsibilities of QRIDA personnel.

For a full description of the key responsibilities, please refer to the role description attached.
Working at QRIDA
Joining our passionate team means an opportunity to learn, further your career, have your ideas heard and make a difference for rural and regional Australians every day.
Our team enjoys flexible working arrangements, employee assistance and benefits programs, rewarding training opportunities, and a healthy balance between work and life commitments.
QRIDA is a small organisation of just over two hundred employees. We value diversity in our community and work hard to foster an environment of inclusivity and trust.
Our Role and Purpose
The Queensland Rural and Industry Development Authority (QRIDA) is a specialist provider of government financial and advisory support to rural and regional Queensland.
As a statutory body of the Queensland Government we have been helping primary producers and industry recover from natural disaster, improve sustainability and profitability, make a start in business, and overcome difficult conditions, for over 30 years.
As the Queensland Government's experts in rural finance, we also administer the State Government's Farm Business Debt Mediation program, the Farm Debt Reconstruction Office, conduct a biennial Rural Debt Survey, undertake research and provide advice to the Minister for Agricultural Industry Development and Fisheries and Minister for Rural Communities.
QRIDA is empowered under the Rural and Regional Adjustment Act 1994 to deliver additional programs and services across a range of industry sectors and to local, state and territory governments throughout Australia and for the Australian Government.
We're committed to do more to be a proactive, responsible and reliable provider of financial management services and assistance to create sustainable rural communities.
To see what we are working on now visit our website at www.qrida.qld.gov.au This work is licensed under a Creative Commons Attribution 3.0 Australia License.