Australia Job Openings
RSI Cycles & Motors Ltd.
URGENT Junior IT Desktop Support Engineer
CONTRACT
October 11, 2024
Location: Clarinda, VIC 3169, Melbourne, Australia
Contract Type: 1-year contract, with possibility of renewal
Salary: 5,300 AUD per month
Visa Sponsorship: Not provided; candidates must have legal working permits
Responsibilities:
- Serve as the initial point of contact for end users seeking technical assistance with desktop/laptop hardware, software, network, mobile devices, and peripherals.
- Troubleshoot issues on Windows & Mac OS platforms, as well as mobile devices running Apple i OS & Android OS.
- Configure and set up end user desktops, laptops, software, printers, mobile phones, and peripherals.
- Provide guidance to users on application installations.
- Document incidents, service requests, and resolutions in the internal ticketing system.
- Escalate unresolved issues to appropriate support teams.
- Assist in creating technical documentation and manuals for known issues.
- Image and deploy laptops, desktops, and tablets for end users.
- Manage assets including stock level checks, tracking, receiving, preparing, and shipping assets.
- Coordinate office moves.
- Perform inventory collection (Serial Numbers / Asset Tag / Service Tag) for all applicable devices.
- Capture rack elevations and operational details as required.
- Provide White Glove support to identified onsite VIPs, including expedited troubleshooting, proactive monitoring, and targeted training.
- Assist in identifying network devices and provide smart hands and eyes support as needed.
- Bachelor's degree in Computer Science or related field preferred.
- Relevant certifications such as Comp TIA A+, MCP, or equivalent.
- Minimum 18 months of hands-on experience in IT support.
- Strong problem-solving skills with ability to diagnose and resolve technical issues.
- Excellent interpersonal and customer service skills.
- Ability to adapt in a fast-paced and dynamic environment.
- Availability for occasional off-hours and weekend work as required.
Contract length: 12 months
Pay: $5,300.00 per month
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- What's your earliest start date?
- What's your email and phone number to be used for a potential interview?
- What is your level of English?
- This job require you to be onsite (not remote). Is this okay for you?
- Do you have the right to work in Australia?
- Are you happy with the proposed salary of 5,300 AUD (gross) monthly as an employee?
Application Deadline: 14/10/2024
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