Vendor Support Coordinator

Date: 23 Oct 2024

Location:Adelaide, SA, AU, 5025

Company: Ventia

• You will have the chance to join a growing team that provides an opportunity for creativity and innovation. This is an exciting time to join the business, with development opportunities available.
• Flexibility – opportunities to work from our Adelaide CBD office and alternate locations.
• Access to Ven Perks – Ventia’s employee benefits platform.
• ASX listed company (ASX200).
• Career development opportunities.

• Manage Freshdesk (customer service software), ticket/job allocation, aged tickets and daily performance targets.
• Use Freshdesk to manage the reporting and troubleshooting of setup errors in our systems.
• Maintaining data integrity in the software E.g., Updating company/client details, setting up new users, onboarding/offboarding etc.
• Reviewing claims against contract requirements and scheduling payments.
• Assisting Subcontractors with work order management.
• Driving Subcontractor compliance and identify process improvements.
• Report ticket errors to Subcontractor Manager to assist in finding fixes and eliminate the problems going forward.

• Knowledge of Freshdesk or similar ticketing database. (Highly regarded)
• Knowledge/experience with Rapid Global, Panorama and/or SAP. (Highly regarded)
• Ability to troubleshoot IT errors.
• Finance knowledge advantageous.
• Attention to detail and an ability to learn new systems quickly.
• Ability to multitask and prioritise your tasks in a fast-paced environment.
• Demonstrated interpersonal communication skills and the ability to work as a member of a team.