Australia Job Openings
Queensland Corrective Services
Visits Processing Officer
October 16, 2024
In this role you will:
- Undertake processing of visits bookings ensuring all visitors are approved.
- Input and maintain accurate computerised and hardcopy records of visitor details.
- Ensure confidentiality of all documentation handled and maintain a sure filing system.
- Relay information regarding visits procedure at time of booking.
- Confirm booking on arrival of visitors.
- Direct visitors as required.
- Manage own work-flow by negotiating and confirming work priorities for work completion in consideration of the needs of other officers.
- Answer queries from members of the general public and relatives and friends of prisoners.
- Provide information service relating to visit times, days, duration and frequency of visits.
- Maintain confidentiality when dealing with visitors.
- Receive monies and approved items of prisoner property from and to external parties.
- Maintain confidentiality.
- Liaise with intelligence, custodial and sentence management personnel in relation to individual prisoners as a component of the case and sentence management process.
The essential requirements for this role are:
- Planning and organising abilities to ensure tasks are completed within the required deadlines and in accordance with all relevant policies and procedures.
- Ability to use judgment and discretion with confidential information.
- Problem solving skills with the ability to apply a range of problem solving strategies and show initiative in identifying and solving problems both independently and as a team member.
- Demonstrated ability to listen, understand and speak clearly to a wide range of audiences. Written skills with the ability to summarise information and data.
- Information technology skills at a competent level with the willingness to learn new IT skills and use internal information management databases as well as Microsoft Office software.
- Well-developed written and verbal communication skills with a focus on providing strong customer service.
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