Org. Setting and Reporting

This position is located in the Solutions Transformation (ST) Team in the Software Products for Member States Unit (SPMS), Information Technology Service (ITS), Division for Management (DM), United Nations Office at Vienna (UNOV)/ United Nations Office on Drugs and Crime (UNODC), in Vienna (Austria). The incumbent will work under the direct supervision of the Solutions Architect, Software Products for Member States (SPMS), and the overall guidance of the Chief of the Software Products for Member States Unit (SPMS). The Software Products for Member States Unit (SPMS) develops a suite of innovative software deployed at close to a hundred Member States to operationalize UNODC's mandates in countering corruption, controlling illicit drugs and fighting financial and organized crime. The portfolio of applications provides actionable intelligence through analysis, case management, artificial intelligence and dissemination to Law Enforcement Agencies for combatting financial crime, money laundering and terrorist financing. The suite of solutions is deployed at a large number of Member States and produces a tangible impact in investigations and convictions. For more information on UNOV and UNODC, please visit www.unov.org and www.unodc.org

Responsibilities

The incumbent will cater for a select number of member states, that have complex implementations, advanced engagements with UNODC and specific requirements for the software provided by UNODC. With particular bilateral attention to these countries, the incumbent will perform all points included in the Responsibilities section below. Additionally, the person will be working with Belgium, Monaco, Luxembourg, Madagascar, Morocco, Haiti and several other member states where the French language is preferred. Within assigned authority, the incumbent will perform the following specific duties: • Proactively communicate regularly with all clients to explore how best to support them within the framework of the Service Level Agreement, and address any difficulties they may be facing. •Review clients' product demands, develop project plans, and ensure implementations are completed on time, within budget and meet client expectations, liaise closely with technical teams. •Provide Service Level Management of the product and its development, provide project planning, execution and monitoring. •Provide substantive support in the management of the implementation of .Net framework based software and other technical systems and software solutions for Member States. •Prepare and maintain project management and monitoring overview tools for the implementation in all Member States, including stage, service level, project advancement, cost recovery status and financial aspects. •Provide requirements management by assisting in identifying, documenting, prioritizing and agreeing on requirements and communicating to relevant stakeholders. •Provide risk management by measuring or assessing risk and developing strategies for its management. •Conduct development lifecycle activities for the .Net framework-based software such as managing sprint meetings, if necessary. •Participate in the management of software configuration by identifying and documenting the scope of the product underway and enabling communication of these to relevant stakeholders. •Provide substantive support for change management by identifying, documenting, prioritizing and communicating changes to project management scope and communicating them to relevant stakeholders. •Ensure provision of release management through identification, documentation, prioritization and agreement of software releases and communication with relevant stakeholders. •Provide substantive support in the ongoing management of all implementations in Member States by monitoring and following-up implementation stages with clients and with project teams, and by keeping track of customer satisfaction. •Ensure involvement in product demonstrations, scoping of projects and developing proposals. •Prepare Service Level Agreements (SLAs) and communicate them to clients, prepare project documents, templates and other requirements. •Conduct business relationship management by ensuring that all services in the SLAs are satisfactorily provided. •Proactively keep all channels of communication with clients open. Communicate with clients on relevant Virtual Community platforms. •Undertake social media management and advocacy, including publishing frequent media material, infographics and client outreach content on various platforms including the UN platforms. •Provide problem management including problem categorization and service levels. Handle client complaints or major incidents effectively. Investigate and solve clients' problems and bring to the attention of the Support Team. Keep accurate records of discussions and correspondence with customers using SPMS project management tools. •Provide and manage mission planning for training and support missions by trainers and system deployers to Member States. •Participate in writing reports and papers on systems-related topics, system requirements, information strategy, etc. •Analyze statistics or other data to determine the level of customer service provided. •Provide guidance on all steps required for SLAs/cost recovery to be created and finalized, and provide relevant follow-up activities with clients. •Participate in developing and maintaining project plans, schedules, and budgets. Assist in assuring that deviations from project schedule are addressed and communicated, assist in developing timely project status reports, monitoring project risk factors and escalating project issues. •Provide training or implementation support missions in several regions of the world. •Provide guidance and training to new/junior staff. •Perform any other work-related tasks, as required.

Competencies

Professionalism: Has good knowledge of systems design, and development, management, implementation and maintenance of complex information systems. Is able to develop and manage large centralized or decentralized institutional systems. Has conceptual and strategic analytical capacity to understand information system and business operational issues so as to thoroughly analyze and evaluate critical systems matters. Has good knowledge of a range of computer languages and development paradigms, knowledge of organization's information infrastructure and IT strategy as it relates to user area(s). Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. •Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings. •Client Orientation: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Education

Advanced university degree (Master's degree or equivalent) in information systems, computer science, mathematics, statistics or related field is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. Certification in Prince 2 or PMP project management frameworks is required.

Job - Specific Qualification

Certification in Prince 2 or PMP project management frameworks is required

Work Experience

A minimum of five years of progressively responsible professional experience in IT Software Projects management/delivery and software programming is required. Experience in Fintech, Regtech is desirable. Experience in combatting financial crime with technology in the areas of Anti-Money Laundering (AML)/Combating the Financing of Terrorism (CFT) is desirable. Experience working in .Net associated technologies and TFS frameworks is desirable. Working experience within the United Nations system or similar international organization is desirable. Experience in managing IT teams is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Fluency in French is desirable. Knowledge of Spanish or another official United Nations language is also an advantage.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

This is a project post. The appointment or assignment will be for a period of one year and renewal thereof is subject to the availability of the post or funds, budgetary approval or extension of the mandate. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. Applicants, who successfully go through a competitive recruitment process and are recommended for selection and/or inclusion in the roster of pre-approved candidates for subsequent job openings at the same level and with similar functions, may have their application information and roster status shared with other UN Organizations. Such applicants may be contacted by other UN Organizations for similar job openings, subject to the confirmation of their interest. Placement on the roster is no guarantee of a future selection. The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position. Vienna is classified an H and a family duty station.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.