Bahrain Job Openings
Ramada by Wyndham Bahrain
Guest Service Agent
Manama
FULL TIME
September 25, 2024
Guest Service Agent duties and responsibilities:
- Welcoming guests as they arrive and checking them into their rooms
- Answering phone calls and responding to guest inquiries
- Handling guest complaints and resolving issues in a timely and professional manner
- Processing payments and maintaining accurate guest records
- Assisting guests with luggage and other requests
- Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
- Maintaining a clean and organized front desk area
- Providing information about hotel amenities, local attractions, and restaurants
- Upselling hotel services and amenities to guests
- Ensuring guest satisfaction throughout their stay
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks simultaneously
- Strong problem-solving skills
- Flexibility to work different shifts, including weekends and holidays
- Previous experience in the same position. Experience in IDS System is a plus.
- Knowledge of reservation and front desk systems
- Ability to work in a fast-paced environment
- Attention to detail
Job Type: Full-time
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