Bahrain Job Openings

Ramada by Wyndham Bahrain

Guest Service Agent

Manama

FULL TIME

September 25, 2024

We are looking for a friendly and customer-oriented Guest Service Agent who will be responsible for providing exceptional service to our guests. In this role, you will be the first point of contact for our guests and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction. Additionally, you will be responsible for managing reservations, checking guests in and out, and providing recommendations for local attractions and dining options.
Guest Service Agent duties and responsibilities:
  • Welcoming guests as they arrive and checking them into their rooms
  • Answering phone calls and responding to guest inquiries
  • Handling guest complaints and resolving issues in a timely and professional manner
  • Processing payments and maintaining accurate guest records
  • Assisting guests with luggage and other requests
  • Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
  • Maintaining a clean and organized front desk area
  • Providing information about hotel amenities, local attractions, and restaurants
  • Upselling hotel services and amenities to guests
  • Ensuring guest satisfaction throughout their stay
Guest Service Agent requirements and qualifications:
  • Excellent communication and interpersonal skills
  • Ability to handle multiple tasks simultaneously
  • Strong problem-solving skills
  • Flexibility to work different shifts, including weekends and holidays
  • Previous experience in the same position. Experience in IDS System is a plus.
  • Knowledge of reservation and front desk systems
  • Ability to work in a fast-paced environment
  • Attention to detail
FOR LOCAL HIRE ONLY. THOSE WHO ARE OUTSIDE BAHRAIN WILL NOT BE ENTERTAINED.
Job Type: Full-time
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