Bahrain Job Openings
Talent Pal
Head of Business Process Management - Bank ABC
Manama
October 8, 2024
The Head of Business Process Management will be responsible to contribute to functions across the Group that promotes "One Best Way" with a consistent and collaborative approach to all common processes across the Group. The job holder will also contribute to the successful delivery of both challenging the current "as-is" operating model as well as assisting in the delivery of a "to-be" standard operating model for operational activities across the Group, therefore supporting the long-term objectives of building a cost-efficient organisation.
Responsibilities of the role:
Reporting to the Group Head of Operations, the job holder will support the:
- Lead and drive a culture of Continuous Improvement across the group, delivering enhanced customers services, driving down costs and reducing risk.
- Implementation of Operational Process Improvement initiatives using recognised industry concepts e.g. Lean / Six Sigma across a variety of products, services and channels, along with encouraging use of the Groups ideas portal FIKRA.
- Development and deployment of relevant Key Performance metrics to drive a consistent, rigorous and on-going assessment of the Group's operational capability,
- Development of Process Maps in order to challenge the status quo and drive a culture of improvement, consistency and accuracy in our Operational processes.
Areas of Knowledge, Qualification and Experience
- 3-5 years of experience of organizational change management, business analyst or project manager role, leading business process transformation at least some of which is related to the introduction of new technology.
- Finance, Banking, Accounting, Business or Risk management Degree or Qualification.
- Lean / Six Sigma qualification - Preferably at Black Belt.
- Excellent understanding of Banking segments, products, services, operations, and technology gained from hands on experience in operational and change related roles.
- Familiarity with and exposure to continuous improvement Methodologies.
- Strong knowledge of Microsoft Office Software including Visio.
- Ability to develop and deliver presentations documentation e.g. Progress Reports etc.
- Ability to influence change and instigate process improvement.
- Excellent organizational skills and ability to work proactively without supervision.
- Strong communication skills both verbal and written in English and ideally one other ABC business language, i.e. Arabic, French
- Ability to speak in public and to senior stakeholders confidently.
- Strong interpersonal skills to ensure effective interactions with all levels in the business.
- Ability to manage conflict and work under pressure.
- Strong judgment and decision making skills.
- Excellent attention to detail and analytical skills.
- Strong time management and results orientation.
- Flexible and positive approach to work, 'can do' attitude.
- Ability to think beyond what is being requested
This job has been sourced from an external job board.
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