Job Title:
Direct Sales Agent (DSA)
Type of the Job:
Full Time (­­­­ 48 Hours per week)
Purpose of the position:
· To promote, educate and sell prospect customers one or more of Retail Banking Products and Services and assist them to complete the application.
Main Responsibilities & Duties:
· Process new proposals / applications
· Collect the information from clients to complete the credit applications
· Preparation of above-mentioned documents assessing the customer’s financial status focusing on salary, collateral capacity in repay, cash flow and transaction structure inline with the AUB Retail Banking policy
· Provision of day-to-day support for home loans customers
· Responding to customers queries with regards to their accounts and mortgage loan facility
· Submit customers applications/sales and registered in the sale report
· Preparation and administration of client and facility documentation as required/necessary
· Processing of customers instructions to ensure timely response and high-quality service
· Registration and booking of home mortgage loans in the system before to disbursed by operations department
· Prepare O/S letters and collateral release applications
· Process company applications & loans
· Follow up with the customers & the developers to process the drawdown of loans
· Maintain and develop business relationship with key contacts within the preferred employers for future business sourcing.
· Follow up with both the developers and banks representatives at court on the availability/readiness of property deeds in order to register a mortgage over property (no mortgage application available only promise to mortgage)
· Follow up with the customer’s & insurance companies on the yearly renewal of insurance applications
· Act as a backup for secured lending division whenever needed
· Develop sales plan on daily basis and share it with the team leader.
· Prepare activity Reports.
NOTE:
- Responsibilities and duties in the Job description may be changed or added due to work requirement.
- It is the responsibility of the DSA to avail a car and mobile to conduct business with prospect customers.
- Ensure selling based on needs and avoid miss-selling by communicating proper information with prospect customers.
Performance Measures
· Performance & targets
· Disciplinary record.
· Attendance Record.
· Contribution to the growth of the company.
Job Specifications
Essential
Desirable
Qualifications
University Bachelor’s Degree OR
Diploma
Banking/Finance, Accounting, Sales/Marketing major
Experience
Experience in sales & marketing and specifically in banking products
Incase of Diploma, 3 years’ experience in banking & sales products is essential
Skills
Communication skills
Problem Solving Skills
Negotiation Skills
Customer service skills
Adaptability
Creativity
Re-search skills
Analytical skills
Abilities
To communicate in English orally and comprehensively
To communicate in Arabic orally
To work under pressure.
To learn quickly
Line Manager
To review & report daily, weekly & monthly activities, performance & targets
Job Type: Full-time