Job Summary

Education & Experience

• At least 3+ years of progressive experience in similar positions.
• Excellent computer skills.
• Great presentation skills.
• Original and creative thinking.
• Must be effective at listening, understanding, and clarifying the concerns and issues raised by the team, customers, and colleagues.
• Demonstrate ability to multi-task, prioritize and meet simultaneous deadlines with continual attention to detail.
• Team player with strong work ethic

Fundamental Requirements

• Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.
• Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team.
• Meet or exceed set goals.
• Operate the Sales Department within established sales expense budget.
• Initiate and follow up on leads.
• Maintain and participate in an active sales solicitation program.
• Monitor production of all top accounts and evaluate trends within your market.
• Regularly contact existing accounts based on the tracing frequencies of the account coverage requirements.
• Meet or exceed sales solicitation call goals as assigned by the Director of Sales & Marketing.
• Invite clients to the hotel for entertainment, lunches, tours and site inspections.
• Assist in implementing special promotions relating to direct sales segments.
• Assist in the preparation of required reports in a timely manner.
• Be familiar with all Wyndham sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).

General Requirements

• Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
• Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
• Meet and greet onsite contacts.
• Develop networking opportunities through active participation in community and professional associations, activities and events.
• Review meeting planner evaluations with the Director of Sales & Marketing to ensure that issues receive follow-up.
• Entertain clients.
• Handle inquiries.
• Conduct research on client room nights/revenue performance, prepare account performance reports quarterly and annually, conduct semi-annual account review meetings with account representatives