Job Summary

Education & Experience

• At least 1 year of progressive experience in a hotel or a related field.
• High school diploma preferred.
• Previous supervisory responsibility preferred.

Physical Requirements

• Long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.

Fundamental Requirements

• Oversee all aspects of the daily operation of the Stewarding Department.
• Supervise all outlet personnel.
• Schedule all stewards, pot washers, and night cleaners.
• Assure compliance with Health Department standards.
• Supervise and maintain the sanitation of kitchen, store rooms, hallways, dock, and equipment.
• Work with the Executive Chef and the Director of Catering to anticipate equipment needs.
• Order and control inventory of all cleaning compounds.
• Respond to guest complaints in a timely manner.
• Work with other F&B managers and keep them informed of F&B issues as they arise.
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Coordinate and monitor all phases of Loss Prevention in the stewarding areas.
• Ensure compliance with SOP’s in all stewarding areas.
• Design and implement daily, weekly and monthly cleaning schedules.
• Conduct quarterly china, glass, linen and silver inventories.
• Reconcile quarterly cleaning expenses for rebate purposes.
• Maintain and operate burnishing machine.
• Schedule and monitor trash removal.
• Train staff in assembly and cleaning of dish machine.
• Ensure compliance with requisition procedures.
• Be visible on the floor and assist staff as needed during each meal period.
• Organize and conduct department meetings in a timely manner.
• Hire, train, coach and counsel employees.
• Conduct staff performance reviews in accordance with Wyndham standards.
• Schedule pest control visits.
• Assist in plate-up with staff as required.