Business Process Analyst

Position Overview

Deutsche Bank is Germany’s largest bank, the strongest and most stable economy in Europe. It operates in 59 countries and has a customer base in no less than 150 countries. Globally, the bank has 21 million customers spread across its three main activities: Corporate Bank, Investment Bank and Private Bank.

In Belgium, Deutsche Bank is active in Corporate & Investment Banking and is particularly recognized to be a major player in the Wealth Management and Private Banking market. In that domain, our mission is to understand the unique needs of our private clients, to best protect and develop their wealth according to their personal objectives, and to translate the global markets expertise of the group Deutsche Bank into proactive and relevant advice.
Based in Belgium, you are part of very committed and results-oriented team and you work in a truly international environment with colleagues located all over Europe (Germany, Italy, Spain, Switzerland, UK, Luxemburg…) but also in other parts of the world (Middle East, US, Asia,…).

We are looking for a motivated colleague to enforce the Business Process management team within the COO office.
Working closely with various stakeholders inside the Bank, the mission of the Business Process Management team is to ensure that the bank’s end to end processes are and remain in line with both the business needs and the regulatory requirements while creating the best possible experience for our clients and advisors. The general aim is always for the bank to operate in the most efficient and sustainable way possible.


The scope of the role will cover the following responsibilities:

• You take ownership of the review and continuous improvement of Key Operating Documents and client documents related to specific topics that will be assigned to you depending on the regulatory and business priorities

• You improve the efficiency and streamline business processes and ensure the coordination of projects by:

• Analyzing requirements and align the different stakeholders (Sales, Product, IT, Legal, Risk, Compliance, Operations, etc.)
• Creating and updating procedures and documentation
• Preparing and coordinating operational readiness
• Liaising with Control teams to define the necessary controls if required
• Preparing good practice for the run the bank
• Drafting and delivering adequate communication and training to advisors
• Supporting the sales staff as a subject matter expert
• Co-developing and maintaining the team’s intranet page

Key Profile

The successful candidate should have the following qualifications and skills:

• You hold a Bachelor’s or Master’s degree, and you have a first professional experience, ideally within a sales or support role in the banking industry. Background or knowledge in lending or regulatory reporting would be an asset.
• You have an analytical mindset and you are process oriented, able to analyze complex requirements and translate them into sustainable and manageable processes.
• You have excellent project management skills with an ability to plan and prioritize tasks and work simultaneously on different subjects
• You are solution and results oriented and you show a pro-active attitude, able to challenge status quo and think out of the box
• You have excellent communication (both written and oral) skills, with a capacity to explain complex topics in a structured and comprehensible way.
• You are able to establish and maintain constructive working relationships and manage stakeholders in different areas (Sales, Legal, Compliance, Risk, IT, Operations).
• You show business acumen, and you offer solutions by balancing the needs of the business with regulatory requirements.
• You take initiative and you are flexible, you are able to work independently and in team
• You have a positive and open mindset and you are eager to learn
• Full professional proficiency in at least one of the local languages Dutch/French, business proficiency in English.
• Highly skilled in the use of MS Office applications (Excel, Power Point, Word etc.)

• A dynamic and innovative work environment centered around our employees and our customers
• Attractive and wide scope of tasks
• Interesting salary package (meal vouchers, hospitalization insurance, pension plan, cafeteria plan, ...)
• Corporate culture where client orientation, integrity, partnership and diversity are key values
• Environment where you are encouraged to share your opinions and concerns (speak up culture)
• Flat organizational structure with close collaboration and open communication with management and between different departments
• Wide scope of trainings via our e-learning platform

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.