Who are we?
Trasys International is a dynamic global organization that takes pride in being the trusted partner of EU Institutions. With strong commitment to excellence and a 30-years track record of delivering high-quality solutions, we are dedicated to supporting the growth and success of our clients. Our Mission is to help our clients keep up with the challenges of digital transformation by providing the right talent at the right time for the right job. To this end, we are constantly looking for talented professionals who are interested in working on challenging international projects and able to deliver high-quality results within multicultural environments. Our services include (but are not limited to) modernization of solutions, digital workspaces, cloud technologies and IT security. Our Headquarters are in Brussels and we have active accounts and offices across Europe (i.e. Luxembourg, Amsterdam, Athens, Stockholm, Geneva).

Is this YOU?
For one of our main clients based in Brussels - an European Institution, we are looking for a Communication and Training Specialist with expertise in providing training for Webex. The ideal candidate will be responsible for developing and delivering comprehensive training programs, ensuring that all employees, regardless of previous videoconferencing experience, can use the tools available to them confidently and effectively.
You need to be based in Belgium and work on hybrid mode (2-3 a week presence in the office in Brussels).

More specifically, you will be responsible for...

• Conduct Training Sessions: Facilitate a variety of engaging and interactive training sessions on how to use Webex, covering basic to advanced features.

• Develop Training Materials: Create user-friendly training guides and presentation materials that cater to various learning styles.

• Customize Training: Tailor training programs to meet the specific needs of different divisions, delegations, or teams within the organization.

• Technical Support: Provide first-line support during and after training sessions, addressing any technical questions or issues related to Webex and other unified communications tools.

• Feedback and Improvement: Collect feedback from trainees post-training to assess the effectiveness of the training sessions and make necessary improvements.

• Technical Host: Help in the organization of large-scale video-conferencing events and act as primary support during those events for the organizers.

• Community Management: Act as the moderator of an online community of practice that helps people know more about the tools available to them.

• University degree in a relevant field + minimum 3 years of professional experience
• Proven experience as a trainer or educator, preferably with a focus on software or technology, with the ability to create and deliver engaging, clear, and effective training sessions.
• Excellent verbal and written communication skills. Capable of explaining complex concepts in simple terms and addressing diverse learning styles. Fluent in both English and French.
• Patience and ability to handle trainees at different skill levels and adaptability to adjust training methods based on trainee feedback and learning pace.
• Understanding and hands-on experience with Webex and other video conferencing tools is preferred. Able to troubleshoot common issues and understand advanced features.
• Strong organizational skills to schedule and manage training sessions, keep records of trainee progress, and ensure training objectives are met within set timelines.
• Exceptional communication and interpersonal skills.
• Ability to create and organize training materials effectively.