Line of Service
Advisory
Industry/Sector
Not Applicable
Specialism
Customer
Management Level
Senior Associate
Job Description & Summary

Contribute to creating a better tomorrow
The only way we can tackle the challenges of this fast-changing world is with passionate people. Led by our purpose of building trust and solving important problems, we come together at Pw C to address the biggest issues facing the world in a way that drives positive impact. Are you eager to join a team fuelled by open and curious minds? People who are passionate about their work and create new solutions for a new day? Then you’re at the right place.

Bring your talent. Learn new skills. Make a positive impact.
Pw C Advisory is a network of multiple possibilities - where you want to make an impact is always up to you. Under the expert stewardship of our Advisory experts, you’ll delve into the inner workings of companies to find the best solutions for any challenge they might have. From the excitement of deals to the complexities of consulting and the fascinating realm of risks and threats in forensics, you’ll help clients nurture trust and maintain their evolutionary edge, today and into the future. Now that’s making a difference.

We are looking for a highly motivated, client-focused senior associate to join our dynamic and growing Customer team. Do the keywords Pricing, Sales, Marketing, Customer Service and Customer Experience ring a bell? Keep on reading!

Customer team
That’s the team you’ll join. A lot of our work is about driving growth, customer-centricity and commercial transformation. We work for a wide range of international clients for whom we identify and act upon opportunities to help them become future-proof.

True to our BXT philosophy, we work closely with other Pw C Business, e Xperience and Technology experts for every venture we undertake. Need expertise in cybersecurity, healthcare, industry 4.0 or tax? No problem, you’ll find it on another floor or - thanks to our international Pw C network - on the other side of the globe. This really makes a difference to support you in delivering high quality outcomes while you get the chance to carve out your own space and contribute with your personal expertise.

At Pw C, everyone plays an active role in growing the business and shaping the future. We don't want ownership to sit only with management. Whether you combine your project delivery with being a natural business developer or wanting to focus on the development of new methodologies and points of view, you are sure to find a role that suits you in our Customer team.

We take care of our people very seriously: as a new team member, you will be warmly welcomed as part of an energetic and dynamic group of people among which you’ll find your place very quickly. From day one, you will be assigned a buddy and a people manager who will support you to learn everything you need to know, whether it’s finding the way to the restaurant or growing in your career.
Join us on this exciting journey and be part of a team that truly makes a difference.

What you will do
As a Senior Associate, you are responsible for executing and managing a specific stream of a broader project. This includes liaising with clients, working closely with your Pw C project team and managing one or more junior consultants. You will contribute to a wide range of projects across various industries, helping our clients face their challenges.

Your role comprises:

• Analysis and insight : Analyse complex client issues and demonstrate expertise and understanding of functional and industry challenges.
• Engagement delivery : Manage and deliver (part of) engagements, including (co-)leading the approach, liaising with stakeholders and managing your workload within the project
• Relationship building : Foster strong relationships between Pw C and the client's project team, have quality discussions with clients at various levels, demonstrate creativity combined with strong functional and industry knowledge
• Communication : Structure, write and deliver presentations and other deliverables that will be shared both orally and in writing with internal and client leadership.
• Business development : Build follow-up opportunities with clients and contribute to/lead proposals to support the development of client offerings
• Team development : Provide professional development opportunities, coaching and feedback for junior team members
• Firm development : Contribute to firm-wide activities, including internal knowledge management and sharing, to enhance our collective expertise and capabilities.

Who you are
Successful candidates will have a few years of relevant business experience, and the ability to meet the following criteria:

• Strong academic background
• A minimum of 2-3 years of relevant work experience in one of the pillars listed below, gained directly from working in commercial positions or from relevant project work within a (strategy) consulting firm:
  • Pricing
    
  • (Digital) growth strategy and transformation
    
  • Customer service
    
  • Sales and data-driven marketing
    
• Insightful thinker, confident with concepts, analyses and frameworks
• Energetic team player with an enthusiastic, positive, "can-do" attitude
• Strong communication and interpersonal skills, with notable presence and confidence
• Leadership qualities, project management skills, and people management and development skills
• Ability to plan, structure and prepare client-ready work
• Ability to work on multiple, overlapping tasks in a fast-paced environment
• Willingness and ability to take initiative and learn independently
• Passionate about doing an outstanding job, both for the client and for Pw C
• Fluency in English and either Dutch or French, with a working knowledge of the other

Life at Pw C Belgium
Our culture and workplace are something we’re proud of. Here’s a sneak peek at some of the benefits you can look forward to.

• Flexibility : flexible working hours so you can decide your most effective working pattern.
• Infinite learning and growing : broad opportunities to learn every day and exciting career pathways that help you explore different disciplines or areas of expertise.
• Rewards that matter to you : a flexible rewards plan gives you access to a wide range of benefits so you can make the choices that best fit your personal circumstances and lifestyle.
• Diversity & inclusion : we believe that diversity makes Pw C stronger. It helps us solve important problems and deliver added value to our clients. We encourage an inclusive culture where people can be the best versions of themselves. We organise various D&I initiatives, including an active employee-led Employee Resource Group (ERG) community, comprising 9 diversity groups with over 200 Pw C employees aiming to make an impact within and beyond Pw C.
• A sustainable mobility offer : we offer a comprehensive mobility budget with a wide range of options (hybrid and electric cars, bike leasing, mobility card or loan reimbursement).
• Well-being : an extensive health and well-being programme that includes access to professional sport coaching, individual sessions, sports communities and mental health resources. We encourage a healthy lifestyle with regular wellness challenges and various catering options at our cafeteria.
• Team events such as Last Friday Drinks , quarterly themed parties, team-building days and celebrations, as well as time spent on community days and charity activities.
• International Pw C network : broad access to industry expertise, both locally and through our wider global network of member firms.
• Supporting you in every phase of your life , including family friendly work schemes.

Looking for a career where you’ll really make a difference? Then we look forward to meeting you!

Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)

Required Skills
Communication, Customer Experience (CX), Customer Service, Marketing, Pricing Data, Project Management
Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
Yes
Government Clearance Required?
No
Job Posting End Date