Belgium Job Openings
CBRE
Contract Manager
Antwerp
FULL TIME
September 4, 2024
Contract Manager
Job ID
182580
Posted
04-Sep-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Antwerp - Antwerpen - Belgium, Brasschaat - Antwerpen - Belgium
Four our client Cargotech in Antwerp, we're looking for a Contract manager with strong communication skills in English and Dutch
Responsibility level:
To deliver best practice facilities management & building services which are consistent with client business needs, compliant with local regulatory requirements and in accordance with all corporate policies/procedures.
Day to day management of a location or group of locations, to include task and people management, EHS, budget control, service delivery, customer satisfaction and client relationship management on site.
Principal duties:
- Be the local representative of CBRE. Actively engage with customers (including senior business leaders) on site to develop strong relationships and high levels of customer/client satisfaction.
- Demonstrates visible leadership in all aspects of Safety and actively engages their team and contractors to continually strive for safety excellence.
- Inspire and behave with unquestioned integrity and in accordance with CBRE Ethics Policy and Standards of Business Conduct.
- Implement facility management process and ensures that process including safety / health / environmental are practiced on a day / day basis
- CBRE Logbook Owner / Overview. Ensure that logbooks are fully implemented and maintained for the site. Ensuring that all site audits are completed in line with CBRE schedule.
- Responsible for FM standards and delivery through KPI's/SLA's
- Responsible for adherence to CBRE QHSE processes and procedures
- Responsible for adherence to CBRE processes and procedures
- Understand local Business Continuity Plan and provide support where required
- Maintain regular contact with client by developing a strong business relationships
- Continually review and improve customer service
- Undertake co-ordination of ad hoc project work and events
- Effective use of client and CBRE IT systems as required
- Manages and motivates all Facilities handyman & technical personnel including relevant contractor personnel, to achieve target business results and objectives.
- Manages contractor provided services and monitors key performance indicators, service statistics and trends, and all associated costs.
- Manages the delivery of efficient and cost-effective Facilities Management services
- Ensure contingency plans are in place for emergencies. These include approved business continuity plans, disaster recovery plans etc.
- Continually challenges the CBRE team and subcontractors to identify innovation and efficiency opportunities for the site in order to achieve site savings targets.
- Monitors client demand for support handyman & technical services, and maintains strong client communications to align service offerings and service levels with current client business needs.
- Stewards relevant assets and ensures optimum asset value.
- Manages the development of best practice facility management services through benchmarking, networking, and use of the CBRE Internal Resource Program.
- Ensures the implementation of continuous improvement procedures by implementing amongst others the Client Facility Management Performance Plan.
- Conduct goal setting activities and performance reviews for your direct reports. Manage personnel, including recruiting, talent development, succession planning, training, rewards/recognition and any performance management or disciplinary requirements. Deploy resource strategies to maximize headcount and skill base across the account and ensure there is a succession plan in place for key roles on site.
- Prepare Audits and follow up audit results
Profile:
- Minimum Bachelor degree or comparable level of experience in Facilities Management, particularly in a commercial/office environment.
- Experience in managing a client Head Office / Regional Hub location.
- Strong experience in managing health and safety
- Understanding of technical services
- Ability to work in French and English
- People manager who’s capable of leading and inspiring a management team, operational staff and contractors
- Experience in Facility Soft service / handyman / Hard Services & Project works
- Minimum 5 years of leadership experience. Leading and motivating a big team.
- Able to function on / and interact with different levels within the organization and act as the SPOC of the site
Required skills and competencies:
Education and experience:
-
Experience in managing budgets for operations and maintenance.
-
Good practical knowledge and understanding of systems and procedures.
-
Knowledge of project management
-
Practical knowledge of Windows Office environment.
Personality:
-
Team leader (guidance to his/her teams) and team player (common initiatives)
-
Decision maker with sound business judgement
-
Self-driven, with a sense of urgency for solving problems and taking action
-
Strongly customer service orientated
-
Strong safety leadership
-
Ownership of assigned equipment, budgets and actions
-
Organizes own work and priorities within agreed objectives
-
Problem solver, with good feeling for realistic, simple and cost-effective solutions
-
Continuously looking for added value and operational excellence of installations and procedures
-
Good communicator to all levels of the organization.
Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals
Attitude:
-
Stress-resistant
-
Flexible
-
Open for new challenges
-
Eager to learn / hands on mentality
Offer
You will be working in an organization that pays attention to an energetic and open working environment with room for teambuilding, initiatives, self-development, etc.
An attractive salary package complemented and other extra-legal benefits (company car, laptop, cellphone, mealvouchers, health insurrance plan,..)
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