Credit Fraud Expert – Credit Management
Permanent contract, full time, Brussels, JG18

Your role & work environment

You will report directly to the head of Credit Management. Credit Management is a dynamic team consisting of 65 credit analysts, decision makers and portfolio managers being accountable for managing credit risk across all portfolios. Your scope covers as well the entire Belgian credit portfolio including Personal Lending (mortgage and consumer loans), Business / Wholesale Lending and (Asset-based) Products. Your support, advise and execution ability ensure that the automated and manual credit processes become more fraud resilient.
As a credit fraud expert, you analyse vulnerabilities in the credit chain, identify early warning signals, ensure implementation of proper controls and facilitate the sharing of lessons learned within the risk departments and with the first line of defence. You also play a pivotal role in aligning the different local and global stakeholders and drive the further maturation of the risk culture. Given recent developments, the initial focus will be on retail banking and asset-based products.

Your key responsibilities
You advice and implement controls to increase the fraud resilience of credit processes and ensure that the relevant 2 Lo Ds are effectively leveraging each others capabilities. As credit fraud expert:

• You analyse end-to-end credit processes (origination, in-life and restructuring) and identify potential weaknesses for fraud
• Develop and maintain a comprehensive credit fraud framework that covers all business lines, products, decision tracks and 1 / 2 Lo D perspective
• Liaise with relevant group functions and other locations on the development in (credit) fraud modi operandi and ensure that relevant lessons learned and best practices are continuously shared
• Develop and monitor relevant learning journeys for credit community including Front office, credit management and restructuring unit) to ensure that adequate assessment and management of fraud risk remains top of mind
• Manage the relevant stakeholders in the fraud community including Fraud & Cybersecurity tribe, Non-Financial Risk, Product Tribes and Credit Management teams
• Develop and challenge the relevant (credit) policies and ensure that latest insights with respect to credit fraud modi operandi are correctly reflected in the relevant controls and requirements incl. digital and model-based decision journeys
• Drive embedding of automated fraud checks in target processes (e.g. BLEND, automated decision flows) and assess their effectiveness and efficiency to ensure that ING does not create a false sense of security.

You represent your department in a wide variety of change projects

• You participate as credit fraud expert or project lead in Risk & FO projects
• You are able to represent your department as the credit fraud expert and take the necessary decisions on behalf the department
• You are the go-to person for credit fraud expertise. Providing guidance and knowledge on all aspects (regulation, policies, structuring requirements, controls, modi operandi, red flags etc. …)
• You pro-actively and systematically seek to improve credit fraud resilience within ING Belgium

We are looking for
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.
As a Credit Fraud Expert you will also need:

• Master or equivalent
• Minimum of 10+ years experience with (internal) investigations, behavioral analytics and modelling and/or credit experience in risk or front office
• Knowledge of fraud management. Experience at a public authority (prosecution, police or an investigative agency) is an advantage
• Willingness to learn about and work on related products such as Commercial Finance
• Perfect knowledge of English (both written and verbally) and good understanding of Dutch and French
• Excellent stakeholder management skills at all organizational levels ranging from junior to Ex Co-level

• Team player who ensures a continuous knowledge transfer and smooth work allocation within the team and ability to drive change and develop internal culture

• Very good presentation and project management skills

We offer you
A clear purpose, a unique offer and a range of flexible compensation and other benefits:

• Personal growth & challenging work with endless opportunities to realise your ambitions
• An informal, dynamic environment with innovative colleagues supporting your endeavours
• A progressive and agile way of working, where new ideas are valued ahead of convention

Furthermore, within Asset-based lending, you can count on a range of opportunities to invest in your personal and professional growth with:

• the possibility to participate in many different courses and trainings
• challenging projects & a steep learning curve
• the diversity of internal contacts (commercial as well as support)

We redefine banking. What about you?
There has never been a more interesting time to work at ING. We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!