Customer Journey Expert – Transaction Monitoring
[internal permanent; full time; Brussels]


Your role & work environment
Money laundering, Tax evasion and Financial & Economic Crime (FEC) as a whole is affecting directly our economy & social welfare, by distorting prices, stimulating (cyber)crime, diverting resources to sterile sectors, weakening economic & social policies... Huge amounts of dirty money are still circling around us and criminals are looking for any opportunity to recycle the profits of their crimes through the financial sector. Our KYC Tribe plays a key role in this fight against FEC.
At KYC, our work environment is inspiring, and people & delivery focused. To achieve this, we listen to and lead our people. We relentlessly improve the data driven approaches to KYC and invest in the data proficiency of our team members. We leverage artificial intelligence capabilities, continuously reduce non-value-added process steps, and seek to simplify and automate all processes of the KYC journey whilst being compliant at the same time. We are ambitious!
You will be working within the Transaction Monitoring squad.
The squad has end-to-end ownership of transaction monitoring processes. It relies on analytical tools and processes to identify unusual and potentially suspicious customer behaviour. The analytical tools process millions of transactional records daily to highlight such customer behaviour, for treatment by KYC investigators.
The team ensures the correct implementation, configuration, updates and operationalization of analytical tools and processes. We achieve this via data-driven and risk-based methodologies to ensure adherence to both ING's risk appetite and regulatory requirements.
We work and coordinate with many stakeholders (in Belgium, Amsterdam Global HQ, and other international ING Hubs) to implement required changes & ensure process runs properly on daily basis.


Your key responsibilities as CJE for Transaction Monitoring
As a Customer Journey Expert (CJE) for KYC Services Tribe,
it is your responsibility to ensure processes are efficient and customer-oriented, as well as the time-to-market of new solutions, by leveraging on innovation, smart data and taking all regulatory requirements and hazards into consideration.
You are end-to-end owner of KYC processes
You maintain and continuously improve E2E processes related to Transaction Monitoring.

• Gain a profound understanding of the Transaction Monitoring process. You build knowledge on current and future data, tooling, process & risk landscape.
• You identify, with your team, potential gaps between our current processes and regulatory requirements as well as operational efficiency opportunities. You implement appropriate solutions.
• You take or delegate ownership of one or several projects. You ensure impact assessments (operational, risk, data, tooling) are conducted and a smooth rollout of change.
• You take the lead in interactions within the KYC tribe as well as the coordination with other tribes and stakeholders (in Belgium & abroad).
• You ensure that risk mitigating actions are implemented within the set deadline.
• You monitor & keep oversight on alert treatment operations.
• Interest in data and new technologies is a plus (digital currencies, advanced analytics, AI)

We look for
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead.
In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.
As a KYC Customer Journey Expert, you preferrably:

• Have an academic degree
• Have at least 3 years of relevant work experience
• Have experience leading projects or change.
• Have strong analytical skills and a problem-solving mindset
• Feel comfortable and have an interest in working with data
• Have strong stakeholder management skills
• Have very good communication skills, with ability to convey clear message to people at different levels and expertise
• Are a hands-on team player
• Are able to work in an autonomous way and to take initiative
• Are able to both maintain overview and dive into the details of your process, enabling you to perform correct impact assessment
• Are keen to improve processes using data science & automation
• Are fluent in English (written & oral). Knowledge of Dutch and/or French is a plus.

We offer you
A clear purpose, a unique offer and a range of flexible compensation and other benefits:

• Personal growth & challenging work with endless opportunities to realise your ambitions
• An informal, dynamic environment with innovative colleagues supporting your endeavours
• A progressive and agile way of working, where new ideas are valued ahead of convention

Furthermore, within the KYC Services Tribe, you can count on a range of opportunities to invest in your personal and professional growth with:

• Challenging, strategic and highly visible projects to support or take the lead in
• The possibility to participate in courses and trainings (e.g., ACAMs certification)
• Working in an international environment

We redefine banking. What about you?
There has never been a more interesting time to work at ING. We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!