Belgium Job Openings
Emerson
Customer Service Coordinator
Diegem
FULL TIME
September 12, 2024
If you are ready for a challenge, we look forward to seeing your application!
- Serve as first point of contact for clients by telephone or e-mail for all customers in Belgium and supporting the Netherlands office.
- Log customer incidents and coordinate the follow up with our local and international support organization.
- Maintain accurate records of formal correspondence with customers.
- Manage the schedule of field service engineers (on call planning, project planning, maintenance planning, etc.)
- Prepare site visits for a team of around 25 field service engineers and consultants.
- Coordinate and plan preventive maintenance for contract customers. Work in a team of Benelux coordinators and provide each other back-up.
- Arrange the material shipments for spares support and emergency response.
- Coordinate hardware returns & warranties with Aftermarket team. Work with the sales and admin teams to ensure there is an overview of service contract renewals and Service Subscription renewals are maintained.
You show consistency between words and actions. You anticipate customer needs and provide services that are beyond customer expectations. You readily action new challenges, without unnecessary planning. You maintain a positive attitude despite adversity. You pursue everything with energy, drive, and the need to finish.
- At least 2-3 years of proven experience in Customer Services
- Bachelor level (through formal education or work experience); preferable in a technical field
- Proficiency in Dutch, French and English Computer Literate (MS Office, affinity with Management systems)
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- Basic knowledge in engineering Telephone and complaints handling skills
We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding!
Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.
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