Belgium Job Openings

EBTS

Customer Service Officer French – English

August 14, 2024

Belgium

Higher secondary – Bachelor _ 32 hours

Do you speak French and English? Do you enjoy social contact, helping people, solving problems, and working in a multicultural environment? Then we’ve got the perfect job for you!

About EBTS

EBTS is a multicultural and multilingual support platform. Every day, our team ensures that our customers’ broken-down vehicle or lorry gets back on the road as quickly as possible.
You will work in a small team in which you will be supported by a team lead and helpful colleagues. You will meet lots of new people with unique stories and backgrounds. And last but not least: you will grow and learn new things every day.

The job

As a customer service officer, you will work Saturday & Sunday from 8h to 21h and one weekday from 9h to 17h30. Your main tasks will be:

Handling phone calls and emails: responding to the customer’s inquiries and intervening parties.
Gathering information and checking the data for accuracy and completeness.
Providing technical support and communicating with workshops.
Updating the customer and all other parties involved.
Monitoring and controlling agreements with all parties involved.
Follow-up of all contract-related issues within the established deadlines.

Your profile

For this job, we are looking for someone who has the following knowledge, experience and skills:
KNOWLEDGE AND EXPERIENCE

Language: French (proficient) & English (proficient)
Computer skills: Microsoft Office applications (Word, Excel, Outlook, …)
Technical knowledge (automotive, tyres, …) is a plus
No specific experience required

SKILLS

Communicate effectively over the phone
Problem analysis and problem solving
Customer- and results-oriented
Accurate and high work standard
Multitasker and stress resistant

How will we move you?

At EBTS, you can count on a challenging and fulfilling job with many learning and growth opportunities. You will work in a multicultural environment with a great atmosphere and nice colleagues. You will work the weekends and one weekday, which allows a ton of flexibility during the week for hobbies or spending time with your family and friends. And of course, we offer a competitive salary in return for your hard work.

Questions?

jobs@ebts.eu
+32 78 153 232

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