Belgium Job Openings

EBTS

Customer Service Officer Dutch-Polish-English

October 4, 2024

Spain Belgium
Higher secondary – Bachelor _ 40 hours
Do you speak Dutch, Polish and English? Do you enjoy social contact, helping people, solving problems, and working in a multicultural environment? Then we’ve got the perfect job for you!


About EBTS
EBTS is a multicultural and multilingual support platform. Every day, our team ensures that our customers’ broken-down vehicle or lorry gets back on the road as quickly as possible.
You will work in a small team in which you will be supported by a team lead and helpful colleagues. You will meet lots of new people with unique stories and backgrounds. And last but not least: you will grow and learn new things every day.

The job
Your main tasks will be:
  • Handling phone calls and emails: responding to the customer’s inquiries and intervening parties.
  • Gathering information and checking the data for accuracy and completeness.
  • Providing technical support and communicating with workshops.
  • Updating the customer and all other parties involved.
  • Monitoring and controlling agreements with all parties involved.
  • Follow-up of all contract-related issues within the established deadlines.
  • Working from Monday until Friday (being flexible to work on a Saturday in busy periods).

Your profile
For this job, we are looking for someone who has the following knowledge, experience and skills:
KNOWLEDGE AND EXPERIENCE
  • Language: Dutch (proficient), Polish (proficient) & English (proficient). Every additional language is a plus.
  • Computer skills: Microsoft Office applications (Word, Excel, Outlook, …)
  • Technical knowledge (automotive, tyres, …) is a plus
  • No specific experience required
SKILLS
  • Communicate effectively over the phone
  • Problem analysis and problem solving
  • Customer- and results-oriented
  • Accurate and high work standard
  • Multitasker and stress resistant

How will we move you?
At EBTS, you can count on a challenging and fulfilling job with many learning and growth opportunities. You will work in a multicultural environment with a great atmosphere and nice colleagues. And of course, we offer a competitive salary in return for your hard work.
Questions?
jobs@ebts.eu
+32 78 153 232

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