Belgium Job Openings
The Hoxton
F&B Reservations Agent
Brussels
FULL TIME
August 25, 2024
The Hoxton, Brussels is our first hotel in Belgium, occupying a brutalist-style tower building and the former European headquarters of IBM. It features 198 rooms of various sizes, a lofty double-height lobby, a bar, a coffee bar, a Peruvian-inspired restaurant - Cantina Valentina, a rooftop bar – TOPE - that offers stunning views across the city, and The Apartment, our unique meetings & events concept.
Job Description
What you’ll do…
- Manage the accurate and efficient recording and processing of all telephone, Seven Rooms and email reservations that come through
- Proactively look for ways to maximize revenue and identify sales opportunities, working in conjunction with the F&B Managers (Bar Manager, Restaurant Manager)
- Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded.
- Coordinate reservation requests from the Front Office Team for in house guests
Qualifications
What we're looking for...
- Individuals. You’re looking for a place where you can be you; no clones in suits here
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
- You’re not precious. We leave our egos at the door and help get things done
- You’re up for doing things differently and trying (almost) everything once
- If we got stuck in a lift together we’d have a good time and share a few laughs
- You want to be part of a team that works hard, supports each other and has fun along the way
Additional Information
What’s in it for you…
- Hox Hero and Nifty fifty rewards for going the extra mile and living our values
- Food on us during your shift
- Enjoy a free night at The Hoxton and a meal for two when you first start with us
- Excellent discounts across the global Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
- Plenty of opportunity to progress and change it up while you’re with us – we’re growing quickly and globally and are part of a diverse family of brands
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
- Time off to volunteer with one of our partner charities
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact
- Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
- Pay if forward, refer a friend and get a bonus on us
- Reimbursement of transport costs (80%)
- Eco Voucher (up to 250€/year)
- 13th month of salary
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