Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Internal Firm Services - Other
Management Level
Manager
Job Description & Summary

Contribute to creating a better tomorrow

The only way we can tackle the challenges of this fast-changing world is with passionate people. Led by our purpose of building trust and solving important problems, we come together at Pw C to address the biggest issues facing the world in a way that drives positive impact. Are you eager to join a team fuelled by open and curious minds? People who are passionate about their work and create new solutions for a new day? Then you’re at the right place.

Bring your talent. Learn new skills. Make a positive impact.

Looking for a career where you’ll have a tangible impact on the smooth running of a global organisation? Internal Firm Services (IFS) is the beating heart of everything we do at Pw C. We’re made up of teams like Marketing, Communications, Human Capital, IT, Procurement, Finance, Facilities, Project Management and more, and together we form the support network of the entire firm. As part of IFS, we’ll guide you to becoming a vital contributor in providing our colleagues and clients the best possible experience at Pw C.

In order to grow this IFS support network to the next level, and as part of a global and local Finance Transformation, we have revised our client onboarding and billing processes, which are now integrated and managed by the Middle Office team.

The mission statement of the Middle Office is clear: “Excel in optimised internal procedures and drive the client and engagement administration with expertise and know-how to unburden client-facing staff so that they can focus on building meaningful client relationships, developing new business and delivering qualitative engagements.”
We are looking for an Operational Manager to steer a team of +- 40 people with 1 managers and 7 teamleads

Your impact

As an Operational Manager, you’ll make an impact by:

• Leading and optimizing the daily operations to ensure efficiency and effectiveness in delivering Pw C's professional services;
  
• Building a positive team culture within the Middle Office team across the different functions (administrative up to manager level)
  
• Managing and mentoring a team of professionals, fostering a culture of collaboration and continuous improvement;
  
• Reporting to management on the progress of operational activities and the achievement of targets, including any risks and recommendations for improvement;
  
• Overseeing reporting, planning, and auditing to ensure financial health and compliance with Pw C’s policies and regulations;
  
• Coaching the Middle Office Team Managers and teamleads
  
• Collaborating with other departments to design and execute initiatives that enhance customer satisfaction and business growth;
  
• Identifying operational risks and developing mitigation strategies to ensure business continuity and uphold Pw C’s reputation.
  
• Implementing or improving data-driven, efficient and automated contact-to-cash processes
  

About you

• Proven experience of 5-10 years in operational management, preferably within an organisation that delivers projects and services or a similar role
  
• Fluent knowledge of English and French/Dutch
  
• Strong leadership and team management abilities;
  
• You have an interest in both financial as compliance processes or are willing to deep dive and learn everything about it; any experience in Finance, Risk or AML departments are a plus;
  
• Excellent problem-solving and decision-making skills;
  
• You are flexible, to the point, down to earth, hands-on and a good judge of people
  
• You are a natural networker and know how to motivate people
  
• Proficiency in operational performance metrics and process optimization;
  
• Exceptional communication and interpersonal skills;
  
• Ability to manage multiple priorities and projects in a fast-paced environment;
  

Life at Pw C Belgium

Our culture and workplace are something we’re proud of. Here’s a sneak peek at some of the benefits you can look forward to.

• Flexibilit y : flexible working hours so you can decide your most effective working pattern.
  
• Infinite learning and growing : broad opportunities to learn every day and exciting career pathways that help you explore different disciplines or areas of expertise.
  
• Rewards that matter to you : a flexible rewards plan gives you access to a wide range of benefits so you can make the choices that best fit your personal circumstances and lifestyle.
  
• Diversity & inclusion : we believe that diversity makes Pw C stronger. It helps us solve important problems and deliver added value to our clients. We encourage an inclusive culture where people can be the best versions of themselves. We organise various D&I initiatives, including an active employee-led Employee Resource Group (ERG) community, comprising 9 diversity groups with over 200 Pw C employees aiming to make an impact within and beyond Pw C.
  
• A sustainable mobility offer : we offer a comprehensive mobility budget with a wide range of options (hybrid and electric cars, bike leasing, mobility card or loan reimbursement).
  
• Well-being : an extensive health and well-being programme that includes access to professional sport coaching, individual sessions, sports communities and mental health resources. We encourage a healthy lifestyle with regular wellness challenges and various catering options at our cafeteria.
  
• Team events such as Last Friday Drinks, quarterly themed parties, team-building days and celebrations, as well as time spent on community days and charity activities.
  
• International Pw C network : broad access to industry expertise, both locally and through our wider global network of member firms.
  
• Supporting you in every phase of your life , including family friendly work schemes.
  

Willing to discover an exciting world within a fast-growing law firm? Join our ambitious and dynamic team! Let’s build something great together.

Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements
0%
Available for Work Visa Sponsorship?
No
Government Clearance Required?
Yes
Job Posting End Date