JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Main Duties and Responsibilities

Client/Stakeholder Management
Connect to key stakeholders at the site and gains buy-in when appropriate.
Communicate issues, actions and results in real-time to the right stakeholder.
Develop, gain consensus for, and implement the Best Practice for assigned areas of responsibility across portfolio of sites.
Communicate and interact at all levels modulates content and ways of communicating accordingly.
Responsibility for meeting KPI’s and SLA’s defined within the contract.
Understand that client and JLL objectives need to be compatible, i.e. deliver to the client operationally and financially, whilst ensuring JLL financial interests are protected

Operations Management
Delivers the services required in the contract on behalf of JLL
Monitors array of metrics and manages site to ensure proper optimal operations.
Integrates service delivery by connecting everything related to the building experience.
Hold Landlords accountable, ensuring that terms of lease are being provided to client e.g. external maintenance, central plant management.
Detailed knowledge of MVA/LVA & escalate scope changes / scope creep with potential to impact to MVA/LVA Procurement & Vendor Management.
Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of underperformance issues.
Develop a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high-quality service.
Proactively involved in ensuring that services are reviewed and refinements made to enhance these services

Financial Management
Manage processing and controlling of purchase orders, invoices and work orders.
Work with the Financial Manager to prepare the final budget documentation / plans and administers the works to ensure budget compliance
Take responsibility for operating the site to the agreed target budget
In conjunction with the Client and the Financial Manager, develop the annual budgets

People Management
The Workplace Service Lead is responsible for the management, supervision, and professional development of all direct reports.
Establish written goals and objectives for employees directly reporting to the role
Conduct periodic formal and informal performance evaluations via Workday.
Develop training program and career path for employees.
Ensure succession planning is in place for all team members.

HSE, Security & Quality Management
Ensure that all defined services are completed in accordance with all operating procedures, statutory requirements, and within the client procedures, guidelines and country legal requirements for Health and safety.
Updating and maintaining official safety documents, liaise with government authorities.

Understand & actively support JLL’s Quality Management program

Skills
Strong communication skills, leadership, teamwork, analysis, judgment and customer focus.

Planning and organising:
Able to evaluate priorities and re-juggle as appropriate.
Able to resolve conflict and communicate intentions clearly.
Deliver on time and with high quality results.
A self-starter who possesses intellectual curiosity.
A proven team player at ease with sleeves rolled up approach

Decision making / complex problem solving:
Proactively gathers information from appropriate sources.
Probes/considers all of the facts.
Considers other perspectives.
Refers to long term plans and goals, draws sound inferences.
Prioritizes key factors.
Acts decisively, promptly and confidently.
Able to operate with limited guidance

Competencies
Excellent PC skills, proficient in Microsoft office
The candidate must demonstrate the following personal attributes:
Customer focused.
Good communicator – both written and verbal.
Assertive.
Possess cultural awareness and sensitivity

Experience
Minimum 2 years’ experience in a Facilities Manager position.
Qualifications
Fluency in English and Dutch essential (written, aural and oral)
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.