Customer Delivery Executive II (CDE II)

Brazil Job Openings

CSG

FULL TIME

October 22, 2024

Hi, I'm

Aline Araujo

, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

CSG International, as the one of the largest business support solutions (BSS) providers, provides solutions to a global client base. Join an elite team of IT professionals who are driven for success in finding innovative ways to solve problems for our company and clients. We respond to the complexity of a dynamic, convergent world with a flexible set of needs-based solutions, innovative new technologies and forward thinking that helps our clients solve business problems and identify new opportunities and revenue streams

We are looking for a Customer Delivery Executive who will:

You’ll oversee the end-to-end delivery of IT products or services to CSG's clients, ensuring timely and accurate execution.
You’ll serve as the primary point of contact for our customers during the delivery phase, addressing their concerns and queries.
You’ll collaborate with internal teams to align project timelines, technical specifications, and customer expectations.
You’ll monitor project progress, identify risks, and implement corrective actions to ensure successful delivery.
You’ll manage customer relationships, ensuring satisfaction and building long-term partnerships.
You’ll provide post-delivery support, ensuring any issues are resolved and the customer is fully satisfied.
You’ll prepare delivery reports and maintain documentation for internal and customer review.
You’ll focus on medium-sized projects that involve teams of 10-15 people that are cross functional in nature and being responsible for enhancements to existing commercial practices
You’ll be accountable for management and governance of delivery programs for designated accounts to deliver an exceptional customer experience while ensuring strong financial performance

Is this opportunity right for you? We’re looking for candidates who:

Holds a bachelor’s degree in IT, Computer Science, Business Administration, or a related field
Has experience in client-facing roles, particularly in IT services or software delivery
Has proficiency in English and Spanish in a business environment
Showcase strong communication and interpersonal skills to manage customer interactions effectively.
Has project management experience or knowledge, particularly in IT environments.
Presents problem-solving skills to address delivery challenges and ensure timely resolution.
Has the ability to work cross-functionally with sales, technical, and operational teams.
Is familiar with IT products, services, and solutions, along with technical acumen to understand client needs.
Has a customer-focused mindset, ensuring that all delivery efforts align with the client’s expectations and business goals.

Competitive Differentials

Certification in project management methodologies (e.g., PMP) is a plus.

Our Guiding Principles

Impact

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits (Feel free to adjust this by regional benefits!)

Work from Home, in-office, or hybrid
Employee Belonging Groups
Healthcare: Dental and Medical
Paid Vacation, Volunteer, and Holiday Time Off
And so much more!

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

#LI-Remote

#LI-AA4

Location(s):

Brazil Remote

We regret to inform you that this job opportunity is no longer available as it has expired

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