Job summary

Essential functions

• Develop and nurture strong relationships with customers, becoming a trusted advisor and advocate throughout their journey with Net App.
• Facilitate smooth onboarding activities, collaborating with customers to co-create a success plan tailored to their specific needs and goals.
• Conduct monthly service reviews & health checks with customers to assess product adoption, address challenges, and identify areas for improvement.
• Proactively engage with customers using data insights to monitor adoption and/or utilization, guiding them to recognize greater value
• Maintain the customer inventory of assets & services while identifying/qualifying opportunities to expand, replace, or optimize their environments.
• Work closely with Sales, Support, and other Technical teams to ensure an exceptional customer experience and drive the customer success strategy with wider account team members

Job requirements

• Technical proficiency to understand customer needs and leverage product capabilities or internal resources to meet those needs (knowledge of Net App technology would be beneficial but is not essential)
• Strong communication skills and emotional intelligence to build relationships and effectively address customer challenges
• Proactive attitude and capable of working independently and collaboratively with other remote teams globally
• Ability to work in fast-paced and dynamic environments, capable of handling multiple tasks and adapting to changing requirements
• Skilled in data analysis, providing actionable insights, and making recommendations

Education

• Bachelor's degree required or 1 - 3 years of B2B customer-facing experience or relevant experience