Brazil Job Openings

iDeals

Customer Support Representative (English + Portuguese + Spanish)

FULL TIME

October 30, 2024

Get to Know Us

i Deals is a global B2B Saa S product company recognized as the most highly rated and customer-centric in a secure business collaboration market. Trusted by more than 1,000,000 users from 175,000 companies globally, we are on a mission to create more prosperity in the world by accelerating high-stake business decisions. We achieve this by delivering intuitive and robust software products that help people make impactful decisions with less stress, higher quality, and shorter hours:

i Deals Virtual Data Room: A web-based cloud platform used by companies in a wide range of industries to ensure secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.

i Deals Board: A cloud platform with web and mobile applications used by board members, CEOs, executives, and corporate secretaries, to streamline governance and improve high-stake decisions in a fast, secure, and compliant way.

The Role

We’re looking for Customer Support Representative, based remotely in Brazil, to join our fast-growing multinational team. This is a unique chance to contribute to our rapid growth and a top-rated product on G2 for 5 years straight known for intuitive use and exceptional service.

In this key role, you will directly impact delivering best-in-class customer experience across multiple regions: LATAM, US, partially EMEA, and APAC (India, China). As part of a passionate and collaborative team, you will build and maintain strong customer relationships by addressing inquiries and resolving issues efficiently and professionally.

You will work closely with Customer Support, Quality Control, and Knowledge Management, under the guidance of the Head of Customer Support, ensuring ongoing service improvements as we scale globally.

What You Will Do

Process client requests via chats, emails (85% of channels), and calls (15%)
Conduct continuous in-depth study of product and process updates
Ensure strict confidentiality of client information following the company’s security policy Interact with the Engineering and Product teams to solve client cases
Regularly update information based on all support channels, technical, and product changes
Complete tasks for internal customers

What We Look For

At least 2 years of experience in a Saa S product support role, preferably within international teams and remote-first setups
English fluency (C1 level) with excellent oral and written communication skills
Exceptional analytical and operational thinking skills with a keen attention to detail
Demonstrated responsibility and decision-making abilities
Customer-focused approach

Nice To Have

Additional language (Spanish ideally), at the Upper-intermediate level

Our Interview Process

We believe in competency-based interviews combined with work samples and we share clear expectations for each element. Our interview assignments simulate what it’s like to work at i Deals and the types of tasks you’ll tackle. Here are the stages of the interview process for this role:

Interview with the Talent Acquisition Specialist (~20 mins)
Written test task (up to 2 hours)
Test task (up to 4 hours) combined with a Role Play (up to 1.5 hours)
Competency-based interview with the Talent Acquisition Specialist (60 mins)
Hiring Manager interview (60 mins)

What We Offer

We highly value our people, so we will provide you with all the resources and support you need to succeed.

For your work

Remote-first model with teams distributed globally
Home office set up budget
High-end laptop, monitor and any additional IT equipment needed
Reimbursement of co-working space expenses

For your well-being

Compensation for sports, yoga, mental, and other health and wellness-related activities with Gympass membership
Reimbursement of participation in sports competitions
Unlimited health-related time off

For your growth

Individual Development Plan based on your career interests
Generous budget for learning and development activities
Professional and self-development books and subscriptions compensation
i Deals’ support of your passion as a speaker or writer
Internal growth and internal mobility opportunities

Extra perks

Team-building offline events
Budget for local gatherings in global locations
Generous internal referral program

Our Culture

Commitment, Excellence, Collaboration, Trust and Care are core values to the i Deals team. For us, these are the principles that every i Dealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we are able to create a team where talents feel at ease and are able to work to the best of their abilities.

Commitment and Excellence inspire us to set the bar high, achieve the most ambitious goals and push the limits further. Our diversity and different perspectives are the foundation of our success. Collaboration and Trust ensure that everyone has access to all the information, proactively shares thoughts, and leverages the teammates’ diverse opinions, experiences, and backgrounds. Both values help us to solve the most challenging problems. Care drives us to create a positive work environment and make everyone feel valued. We also stand for i Dealers’ physical, mental, financial, and personal well-being and encourage a healthy lifestyle and active living.

i Dealers work in a remote-first model, meaning we collaborate from anywhere – either home, cafe, co-working space, or one of our offices. Some roles may have specific location-based requirements, including in-office and client interactions. Despite being located across the globe, we stay connected through the latest tools and technologies, ensuring that everyone on our team feels surrounded by teammates and engaged with our common goals.

i Deals is an equal opportunity employer

i Deals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.

#LI-SF1

New Job Alerts

Supergasbras

Analista Plan Produção JR

Cuiabá

November 26, 2024

View Job Description

Novibet

QA Engineer (São Paulo, Brazil)

São Paulo

FULL TIME

November 26, 2024

View Job Description

Novibet

.NET Software Developer (São Paulo, Brazil)

São Paulo

FULL TIME

November 26, 2024

View Job Description

Novibet

Senior Compliance Manager (São Paulo, Brazil)

São Paulo

FULL TIME

November 26, 2024

View Job Description

Cadence Design Systems

Lead Software Engineer

Belo Horizonte

FULL TIME

November 26, 2024

View Job Description

Novibet

Senior QA Engineer (São Paulo, Brazil)

São Paulo

FULL TIME

November 26, 2024

View Job Description

Novibet

Software Development Team Leader (São Paulo, Brazil)

São Paulo

FULL TIME

November 26, 2024

View Job Description

Novibet

Senior .Net Software Developer (São Paulo, Brazil)

São Paulo

FULL TIME

November 26, 2024

View Job Description

Nissan

Supervisor Produção (Pintura/Plástico)

Rio de Janeiro

FULL TIME

November 26, 2024

View Job Description

JPMorganChase

Senior Associate - Business Analysis – LATAM Payments (TDD – Transformation Design & Delivery)

Brazil - Customer Onboarding Specialist

FULL TIME

October 16, 2024

View Job Description

Netvagas

Customer Success Manager

Belo Horizonte

October 14, 2024

View Job Description

Payoneer

Senior Customer Success Manager

São Paulo

October 14, 2024

View Job Description

Netvagas

FULL TIME

November 26, 2024

View Job Description