What would your day-to-day look like:

• Support and onboard hotel partners through different connectivity systems and solutions
• Track onboarding status and hotel interactions (emails, calls) within Salesforce
• Collaborate with the Business Development, Market Management and Revenue Optimization teams on a daily basis for successful onboarding, in addition to other members of the IS team
• Deliver quantitative results based on onboarding quality and speed
• Take a proactive approach on problem solving when experiencing delays or “hiccups” in the onboarding process
• Work closely with product management on ad-hoc projects/tasks

An ideal candidate has:

• Located in Brazil (GMT-3 Time Zone)
• The ability to fluently speak both English and Portuguese
• Strong organizational skills with a tendency to prioritize tasks based on their importance to the company’s bottom line
• A self-starter with a “can-do” attitude and enthusiasm to own their onboarding portfolio
• A proven ability to effectively communicate across a large portfolio of hotel partners, with the natural ability to build rapport with internal and external stakeholders
• Solid understanding of our onboarding processes and their impact on the property’s performance on the Hopper platform
• A natural curiosity and ability to ask questions or provide answers in team/group settings
• A preference for taking action; A “why do later what I can do now” mindset
• The ability to work with minimal guidance, be proactive, handle ambiguity and thrive in a dynamic environment where processes are continuously improving and pushing limits is everyday business.

Nice to Have (Strongly Preferred):

• Fluent in Spanish as well
• Experience with Salesforce or similar CRMs
• A background with online travel agencies, CRS providers and/or experience in the hotel industry
• Knowledge of SQL, Data Studio, Amplitude, or similar data visualization tools
• Experience reviewing XML logs and/or other formats of data output

Perks and benefits of working with us:

• Well-funded and proven startup with large ambitions and competitive salary
• Quarterly paid performance bonus
• Unlimited PTO
• Carrot Cash travel stipend
• Please ask us about our very generous parental leave, much above industry standards!
• Flexdesk All Access Pass & Work-from-home stipend
• Entrepreneurial culture where pushing limits and taking risks is everyday business
• Open communication with management and company leadership
• Small, dynamic teams = massive impact