About INEOS Styrolution

INEOS Styrolution is the world’s leading styrenics supplier, with a high-performing portfolio of styrene monomer, polystyrene, ABS and advanced styrenic products. With more than 90 years of innovation in materials science, INEOS Styrolution is focused on customer satisfaction with differentiated solutions that provide a competitive edge as well as investments in technology that enable closed loop recyclability for styrenics while reducing our carbon emissions. INEOS Styrolution applications can be found in many everyday products across multiple industries: including automotive, electronics, household, construction, healthcare, packaging, and toys/sports. Operating 17 production sites in nine countries, the company is a wholly owned subsidiary of INEOS Group Limited and employs approximately 3,000 people. Sales were 4.5 billion euros in 2023. More information:

Current Opportunity

Job Title
Junior Customer Service Representative

Location
São Paulo, SP, Brasil.

The Position: The Jr. Customer Service Representative executes, imports and exports operations. Deal with global company sources on imports managing orders, deliveries and incident customer's issues. Support South America region indent business model following up orders entry and deliveries.

What you will do:

Challenges: Business depends on entirely from intercompany imports, Import lead time varies from sources which create complexity on meeting customer´s demand Intercompany supply chain communication and alignment, Customs and transportation strikes, Time pressure from customers and sales team on material availability and lead time.

• Responsible for INDENT orders for Brazil and Argentina, providing a high service level to customers, but supporting also local stock replenishment when required.
  
• Responsible for improving the service level of the service providers, giving training or requesting adjustments when necessary for the business.
  
• Always improving the operation and processes in order to aim for service level improvement. Supporting sales team to make the required adjustments when necessary for IND process.
  
• Respond and keep the guidelines of internal and external audits.
  
• Set IND orders in SAP, performing the contract analysis process (PO analysis), assuring the correctness of material, package, origin, price and payment terms.
  
• Keep a close follow up on the orders, always informing the status to the customers and sales.
  
• Support the customer with pro-forma invoices, bill of landings, DIs and all other documents.
  

What you will bring:

Education & Knowledge:
Bachelor in Business, Engineering, Economics, Marketing or Foreign Trade
English/Spanish language

Experience in general:
More than 3 years of experience
Logistics procedures and processes (national and international)
Product knowledge
Tax knowledge
Basic Training: Welcome ISTN / Quality guides / Procedures and Guidelines ISTN

Technical skills:
Knowledge in ERP/SAP, Office package knowledge, Import and export local laws, Foreign Trading

Competencies, Behavioral skills:
Analytical thinking; Initiative and creativity; Planning and organizing; Teamwork; Good communication; Customer orientation; SHE Compliance

The Location: This opportunity is located in São Paulo, SP, Brasil.
We Have Great Chemistry

We believe diversity is perceiving difference; inclusion is valuing it. Without inclusion, we cannot unlock the value that diversity has to offer. Everyone has a seat at our company table. Our employees bring their unique selves to work daily, have a sense of belonging, and contribute to our core values. We have an inclusive approach, which is open and transparent. We respect and value diversity and believe in equality of opportunity. We do this by valuing and respecting cultural differences and welcoming diversity of thought and perspectives from all our employees.
We are excited to hear from you and share more about our organization.
Your INEOS Styrolution Recruitment Team