Urgent Hiring! Operations Manager-Brazil
Introduction
The ideal candidate is a strategic thinker with strong leadership skills, a keen eye for process optimization, and a proven track record of successfully managing complex operations. As the Operations Manager, you will play a pivotal role in ensuring smooth workflows, optimizing resource allocation, and contributing to the overall growth and success of the company.
Key skills and experience
· At least 2 years of working experience as an Operations Manager or equivalent role in a BPO (Business Process Outsourcing) setup;
· Managed at least 80-100 staff across multiple lines of business;
· Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely;
· Proven track record of meeting and delivering targets and commitments;
· Content moderation environment work experience is a plus but not required;
· Proficient in Google Suite and online collaboration tools is a plus;
· Capable of building productive business relationships with clients;
· Strong organizational, managerial, critical thinking, creative thinking, problem-solving,
· decision-making, and analytical skills;
· Willing to work on public holidays and shifting schedules, including night shifts when needed.
Responsibility
· Overall in charge of managing program operations and KPIs set by the client, such as Quality Efficiencies, Staffing, and Service Level;
· Effective collaboration with team members and co-managers, immediate superior, and others
Support, groups/departments such as GA, HR, Recruitment, IT, Training and Quality, and Workforce Management define action plans that resolve issues and drive continuous improvement;
· Daily communication with the client to align expectations;
· Host internal and external Business reviews regularly and present operational performance, clearly communicate insights, and ensure all operational concerns are addressed;
· Manage program daily and monthly operating metrics within budgeted expense parameters;
· Develop, manage, and maintain employee productivity goals against departmental standards;
· Produce monthly operating reports detailing center activity, trend analysis, goals/objective status, and special projects;
· Coordinate with the Site Senior Manager on Human Resource recruiting, training, development, and retention.
Job Type: Full-time
Application Question(s):

• Do you have legal authority to work in Sao Paolo, Brazil?