POSITION SUMMARY:

The main attributions are related to provide support to customers (internal and external), receiving their requests about booking, quote, tracking, pick up and delivery schedule and general information, for domestic movements in Brazil, considering World Courier systems, policies and procedures.
It is also responsibility keep in touch with agents, verify services that were executed, if the value charged is correct and approved for payment or if any correction is required.

PRIMARY DUTIES AND RESPONSIBILITIES:

Contact with customers by email and telephone

Create jobs in system for pick up´s and domestic movements

Provide quotes

Verify information about restrictions in acceptance of products for transport

Verify and provide documents required for the domestic transport and include in World Courier systems any digitalized document that is necessary

Monitor system and receive information from drivers or agents about pick up and delivery hours to update system, also provide any feedback or information that is required by them for a shipment movement.

Check the services executed by our agents and if the value charged is correct or not, controlling the information received and authorizations

Contact customer and schedule pick-up´s and deliveries

Insert all information, x-charges and details in World-Star and HWB for invoicing process

Tracking with airlines or road transport companies

Monitor World Star system for any notes or communication included and that requires a feedback/action

Build a relationship with airlines, carriers, road companies, drivers and agents

Verify the best route/option before send a shipment to final destination.

Follow World Courier procedures, working instructions and process.

Provide to customers temperature reading according with relevant procedure.

Job Invoice and closure in World-Star

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Required: Fully graduated or studying college in the Business, Logistics or International Relationship area. At least 1 year in customer service (transport companies) experience.

Preferred: Fully graduated in Business or Logistics. English Skills (intermediate).
2 year in customer service (transport companies) experience.


REPORTS DIRECTLY TO:


The Operations Assistant is subordinate to the Operations Supervisor and in his absence to the Operations Manager, or even to the higher hierarchy of these functions.

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MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Basic English Level
• Basic Office and Windows
• National transport documents regulation
• Team work skill
• Organized
• Polite and customer oriented
• Multi-tasking
• Initiative skills
• Communication

In addition to the tasks described above, the employee of this function must carry out other duties assigned by his immediate superiors or within the company hierarchy, whenever these tasks are directly or indirectly related to his area of activity.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: WC_SAO_World Courier do Brasil Transportes Internacionais LTDA

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned